Enable the plugin to work on IE7 and above

Last Updated: May 08, 2018 07:27PM AEST

Comments Beta for commenting inside articles is now closed. Our new Community Support and discussion site is live at community.swann.com. Please post there if you have any questions about articles or require support for your Swann equipment.

Enable the plugin to work on IE7 and above

Open IE and click on Tools, Internet Options.
Click on Security tab. Click on the Trusted Sites tick icon. Click on the Sites button.
Uncheck the 'Requires server verification' box. Add your DVR's IP address in the format:
                     http://192.168.1.10 (just an example address)
Click on Add, then Close.
Click on Default Level then drag the slider down to Low. Click OK
Close all open IE windows.
Open IE again and attempt to open the Live Surveillance window again. It should prompt you to install the ActiveX control.
It should work now.
Did you find this article helpful?
1bc86673995f700f34ef736316691a02b@swann.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete