DVRx-1580/3250/3425/4100/4400/4550/4750/4600/5000 and NVRx-7085/7285/7300/7400 Password Reset

Last Updated: Nov 17, 2017 02:24PM AEDT

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This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 1580 rev.1*, 4550 rev.1*, 4750, 7300 & 7400 which is up to date.  If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers.  Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.


Excerpt from the Hardware Quick Set Up Guide

To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC.  A link to the software is below.

SwannView Link for Windows
Swannview Link for Mac

Using the software

The first time you run SwannView Link, you will see this screen.
 



The software opens to the main page with various information displayed. Click on Add Device. You should see this below:


For Windows


For Mac


Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others.  Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

On the recorder:



The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field.  Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).





If the window you see looks similar to the image below, you are in the wizard.  The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.



Cancel the wizard then open the right-click menu and select 
Main Menu (home button) to access the login window.

Once you enter in the "admin" username and reset code, the recorder will reboot.  That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes

You will need to re-enter a new password every time you reset the password.  The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

If the guide has not worked for you, then please call our Technical Support line to request assistance with resetting the password.  Make sure that when you call you are with the recorder as our agents may need to provide a time-sensitive reset code.

 
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