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This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 1500, 1525, 1550 & 1575 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.
Acquiring the reset code
The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.
The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.
Excerpt from the Hardware Quick Set Up Guide
To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.
Installing the software
Download the software
The first step is to download the necessary software to your PC. A link to the software is below.
After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.
Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.
The installer opens to this window. Click Next.
Choose language and hit Next.
The default location is displayed here. You may choose a custom location if you wish.
Click Install to commence the installation. A progress bar will appear.
Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.
Leave the checkbox ticked to immediately run the software after installation. Click Finish.
Using the software
The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.
The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network.
Scroll right using the scroll bar and you will get to MAC address. Copy down any MAC address starting with the characters ‘bc51fe’ first, then any others. Ignore the dashes as they are not necessary.
Entering the reset code
You now use what you wrote down in the previous step to initiate a password reset on the recorder.
On the recorder:
The reset code needs to be entered into the login window of the recorder. Enter it in the password field. Letters are in lower case just as they were in the SADP software.
If the window you see looks similar to this, you are in the wizard. The reset code CANNOT be entered in this area. Cancel the wizard then open the right-click menu and select Main Menu to access the login window.
Once you enter in the "admin" username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.
You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.
If the guide has not worked for you, then please call our Technical Support line to request assistance with resetting the password. Make sure that when you call you are with the recorder as our agents may need to provide a time-sensitive reset code.
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