NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4680X, 4680XN, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, 5680X, 5680XN, NVR-8580, 8580RN, 8780, 8780RN, NVW-650, 800

iOS error: Failed to verify credentials	Android error: Failed to connect to device, retrying...

Meaning

When you get this error message when trying to pair a V8 recorder to Swann Security app, this means you entered incorrect information. 

• An email address was typed as the User Name instead of the recorder's username.
• The password of the Swann Security account was typed instead of the password of the recorder.
• A different port number was typed in the app or used in the recorder.

Resolution

To resolve this, the following information must be correct:

1. Username and Password – please login to the recorder (via TV and mouse) to verify you are using the same username and password.
   
   If you do not know the username and password, either:
   
   • You have not set one up yet via the Startup Wizard (see How do I see the Setup or Startup Wizard of my DVR / NVR?),
     
     or
   • You forgot the password. See How to reset the password or get the recovery code of your DVR/NVR/NVW
2. Port number – login to Menu > Network (side) > Port Configuration (tab) and use the Internal/External port as Client port.
   • Internal and External port are the same by default (9000).
   • Use the External port if they are different.