To ALL customers with Swann INTCAM (SWWHD-INTCAM) camera:
Your INTCAM was Swann's first generation lithium cell battery camera and manufactured over five years ago. Lithium cell batteries degrade over time and we have been notified of some issues with INTCAM's battery when charging. Unfortunately, despite a number of attempts, the battery issue has not been able to be rectified to our satisfaction.
As a result, we are notifying you that INTCAM has reached the end of its serviceable life and will no longer be able to charge or communicate with the Swann Security App after December 15, 2022.
We understand that this may cause inconvenience and would like to offer you the ability to replace your camera with the latest Swann Security products as a deeply discounted price or a full / partial refund of your purchase (conditions apply).
If you have not received our previous communication, please fill out this form to process your request.
This offer has been extended until August 31, 2023.
Thank you for your understanding.
The Swann Team