If you need to reset your password, you can use the the MAC address of your device. To reset your password on an android device, please launch this link.

FOR MAC Users, click here.
FOR Windows, click here.

You do not need the Internet to get the MAC address, but you need a router where both your phone/computer and DVR/NVR are connected.

1. A single ethernet cable must be connected to the LAN port of your recorder and the other end of the cable to one of the LAN ports of your router. (Wired DVRs and NVRs do not have built-in Wi-Fi adapters)
2. Your Android phone (with Fing) or computer (with the correct Swann software) must be connected to the same router (do not use a hub / wall extension / switch / extender).

The recommended length of the ethernet cable is the supplied ethernet cable with your recorder, which is 3 feet or 1 meter. The maximum length (not included) can be up to 328 feet or 100 meters.

Compatible Routers

Routers are also commonly known as modems. They usually have multiple (4) LAN or Ethernet ports available and a Line port (telephone line) or WAN port. See the image above.

Other types of routers are:

• Broadband wired routers
• Mesh routers with a LAN port for the DVR/NVR
• Wireless routers with a LAN port for the DVR/NVR
• Cable modem with a LAN port for the DVR/NVR

Network Setups NOT Recommended

We do not recommend our recorders to be connected to the following devices because they cannot provide the necessary network configuration information to the recorder to allow it to join the network automatically. The recorders will less likely be detected by the main router or its MAC address hidden.

The following are examples of why some customers are unable to get the MAC address.

The following setup is not recommended:	Example:
Bridge mode: DVR / NVR to secondary router to the main modem/router In bridge mode, the secondary router is no longer acting as a router.
The following are not routers with LAN ports and may not be compatible with your DVR / NVR:	Example:
Network switch or hub
Wi-Fi extender or repeater
Mobile WiFi router
Wall extension

Wi-Fi Connection to your Router is not recommended

If you have a Swann USB Wi-Fi adapter, but have never set up the Wi-Fi SSID and password in the menu of the recorder, you will not be able to use this method to get the MAC address.