Frequently-asked questions about Warranty, Repair/Replacement and Returns Follow
- How long is the warranty of my unit?
- Can I claim warranty without official receipt?
- Do you provide out-of-warranty repairs?
- I purchased extended warranty from the retailer. Can I get a replacement?
- I just purchased a product but one of the components / accessories is missing.
- Can you send a Field Technician / Professional Installer?
- The store will not give me a refund. How can I get one?
- I received my product from Swann Store but changed my mind. How do I return it?
- If you wish to report a hardware fault and are seeking replacement
- After troubleshooting, when will I receive the replacement?
- I received my replacement, but I am still having the same issue.
- I shipped my unit with the RA form. Will I receive a brand new, upgraded or repaired unit?
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