For recorders and SWIFI cameras
As per our Warranty policy, all products must be returned to the warehouse to be tested and assessed further before a replacement can be sent out. However, there are circumstances that our Warranty team can expedite the replacement. For further information, please contact our Customer Service team. Do not contact the Technical Support team regarding your RA status as the hardware troubleshooting has been completed.
Once the warehouse receives the faulty item, the turnaround time is within 10 business days (AU/US) / 10-14 business days (UK). This does not include the time taken from your submission of the Return Authorisation request and receipt of the Return Authorization form.
Within 10 business days from the date you were emailed by our Warranty department notifying you that the spare part has been shipped.