I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
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Items purchased within 30 days from the original date of purchase
Any product purchased from Swann.com that is confirmed faulty by our Tech Support within 30 days of end user purchase is considered DOA and will be replaced with a new unit unless otherwise agreed.
Items purchased from an authorized retailer or purchased after 30 days from the original date of purchase
If the fault of the product is determined as a minor failure, Swann will at their discretion do one of the following:
Repair the goods.
Replace the goods with a unit of similar type, value, and features.
If a faulty product cannot be repaired, a refurbished unit of the same type may be provided as a replacement.
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