NOTE: This guide is for the following cameras: SWIFI-CAM | SWIFI-ALERTCAM | SWIFI-SPOTCAM | SWIFI-FLOCAM2 | SWIFI-XTRCAM | SWIFI-BUDDY | SWIFI-FOURTIFY | SWIFI-TRACKCM | SWIFI-PTCAM2SWIFI-CORECAM | SWIFI-COREPRO | SWIFI-2KICAM | SWIFI-2KOCAM | SWIFI-4KFLOCAM | SWWHD-INDCAM | SWWHD-OUTCAM | SWWHD-FLOCAM

This guide applies to the exact error message "Unable to verify connection status". It is not the same as "Error: Unable to verify connectivity" (Android) which requires additional troubleshooting.

This error "Unable to verify connection status" appears for one or more of the following reasons: 

1. The WiFi credentials you entered in the app do not match your router's WiFi credentials.
2. The Wi-Fi password contains special characters. See Swann Security App pairing Wi-Fi cameras: Special characters on WiFi credentials .
3. The SWIFI camera is not in pairing mode.

To resolve this error, you do NOT need to unpair the camera. Do the following steps in order: 

1. Identify and enter the correct SSID Password (Wi-Fi credentials)

If you are not sure of your router's WiFi credentials/password or which SSID to use, please contact your Internet Service Provider or router manufacturer for assistance before proceeding. Change your router's Wi-Fi password first to one without any special characters. Next, test if you typed the correct Wi-Fi password, disconnect your phone from Wi-Fi first:  Tap Settings in your Android phone. Tap Connections. Tap Wi-Fi. Tap and hold the Wi-Fi to remove > Forget network. Tap on the WiFi name to reconnect. If you have 2 WiFi names, select the one that ends in 2.4. The camera is not compatible with 5GHz WiFi frequency. Then proceed to Pair Device in Swann Security app. Click on the Eye icon under "Please enter password" to view what you typed.

2. Factory reset the camera to pairing mode

To set the camera to pairing mode, the camera needs to be factory reset. (This can only be done if you have physical access to the camera). 

1. Go to this link and choose the page associated with the model of your camera: How to hard reset your SWIFI camera. If you do not know the model of your camera, see How to get your Swann product model, P2P or UID, MAC address or ID, Serial Number (S/N), and Software/Firmware (FW) version?
2. If the camera is rechargeable, ensure the camera has been charged for a number of hours before you begin.
3. Perform the hard reset as instructed in the article.
4. If you have factory reset the camera properly, the LED indicator should be slow blinking blue.

3. Check if the camera's hotspot name or access point (AP) is visible

1. If the camera is still in pairing mode (from Step 2), check if the hotspot name is visible.
2. Go to your phone's Settings app or option.
3. Go to Connections > WiFi (common for Samsung Galaxy Android 13-14).
4. Look under Available networks for Swann-SWIFI-xxxx.
5. If the camera hotspot name is NOT appearing, check all of the following:
   1. The camera is within WiFi range of your phone and router.
   2. The camera LED is still slow blinking blue. If not, repeat step 2: Factory reset the camera to pairing mode

4. If the camera's hotspot or AP is visible

You should get a different error if the hotspot is detected by the phone and Swann Security app. See below.