How to Reset the Password of Your NVW-MR4K MaxRanger4K™
If you need assistance with resetting the password for your MaxRanger4K™ recorder, please follow one of the available options below. Depending on the status of your device, some steps may require you to factory reset the device, which could erase all data. Therefore, please proceed with caution!
Recover your Recorder's "Admin" password using the Swann Security app
If you have previously set up your MaxRanger4K™ device and successfully paired it with your Swann Security app but have forgotten your recorder's 'Admin' password, you can quickly recover it from within the Swann Security app.
Please note that this will only work if you have:
- Already paired the Power Hub; AND
- It can still stream in the app - if you're unable to stream, the password shown in the app is the 'last known' password; it may or may not be the current password of your recorder
Follow this guide depending on the type of your mobile device (Android or iOS).
Reset your MaxRanger4K™ device 'Admin' password via Swann Security for Windows or Mac
If you are unable to recover your device's 'Admin' password using the mobile app, another option is to reset the password using the device recovery code. This requires connecting your recorder to a local network via a LAN cable and using one of the methods below to recover the MAC address or hardware ID of your MaxRanger4K™ and then using it to reset the password.
- How to Get the Recovery Code Using Windows or Mac
- How to Get the MAC Address of a Recorder Using an Android Device
Factory reset the recorder using the reset button (pinhole)
If none of the above steps resolve the issue, you can resort to factory resetting your MaxRanger recorder using the pinhole method. However, please be advised that this action is taken for security and privacy reasons to prevent malicious access to the device. Resetting your recorder will revert all saved changes to default settings, and the storage device (HDD or SD card) will be formatted, erasing any recordings. Additionally, all NVW cameras paired with the recorder will be unpaired.
To proceed, please follow this guide.