MaxRanger4K™ Power Hub and Cameras Signal Strength Troubleshooting

If you are experiencing a low signal strength issue with some or all of your cameras, even when the cameras are only a few meters away from the MaxRanger hub, the troubleshooting steps below can help identify the problem. Please select the option based on the type of issue being experienced.

Tip: Before following the troubleshooting steps, please perform the preliminary checks below and observe the issue. Only proceed with the troubleshooting steps if the issue persists.

• Keep your MaxRanger hub and cameras in close proximity for easy troubleshooting and to avoid obstacles that may affect reliable signal operation.
• Reboot your MaxRanger hub and cameras. You can reboot the hub by logging in to the recorder and navigating to Shutdown > Reboot or simply by unplugging the power adapter and battery unit. For the camera, flick the On/Off switch located behind the flap at the back of the camera.
• Check and ensure that the antennas connected to both the hub and camera are firmly connected. Tighten the hex nut on the back of the MaxRanger hub (as shown below) to securely fasten the antenna mount and screw in the antenna without applying excessive force, as doing so could damage the pigtail, the wire connecting the antenna mount and the Hub motherboard.
• Leave the antenna in a vertical position for best reception. 
• All your cameras are paired to your MaxRanger hub.  

All the cameras have very low or no signal

If all of your cameras have very low or no signal, even when they're only a few feet or meters away from the MaxRanger hub, there may be an issue with the hub's antenna or the pigtail may have broken off.

1. Try swapping the hub antenna with one of the camera antennas and observe the signal quality. If the camera's signal has now improved, the antenna previously connected to the hub is faulty. Contact our Tech Support team for a replacement.

2. If the issue persists, the pigtail inside the hub could be damaged. The additional step can be performed to fix the issue before contacting our Tech Support team for further assistance. 
   • Check the firmware version of your MaxRanger hub and confirm if you have the latest version installed and update as required. Click here to see the newest firmware (FW) available.
   • Factory reset your MaxRanger recorder using pinhole by following the last section of this article.

 

Only some but NOT all cameras have low or no signal

If only some of the cameras are experiencing issues with signal strength when they're only a few feet or meters away from the MaxRanger hub, the problem likely lies with the camera itself.

Perform the steps below to isolate the issue.

1. Try swapping the antenna of the camera with the low signal to one of the other cameras with good signal quality and observe the signal strength. If the camera's signal has now improved, the antenna previously connected to the camera is faulty. Contact our Tech Support team for a replacement of the antenna.
2. If the issue still exists, troubleshoot the camera with the low or no signal further by doing the following steps.
   • Check the firmware version your MaxRanger hub and confirm if you have the latest version installed. Click here to see the newest firmware (FW) available.
   • Unpair and re-pair the affected camera/s to the hub.
   • If issue still persists, contact our Tech Support team for a camera replacement.