This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 4350, 4500, 8050 & 8075 which could be not yet up to date. If this method didn't work for you, try checking the article below:
Acquiring the reset code
The reset code on older recorders is acquired primarily by using the relevant client software on a Windows PC.
The reset code itself can be acquired from our Technical Support. Further information will be indicated on the succeeding steps.
Excerpt from the Hardware Quick Set Up GuideTo generate your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.
Please check this article and follow the instruction carefully:
Using the software
The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network. Select your recorder by clicking the checkbox at the left to fill the information needed at the right.
Copy the Device Serial No. and send an email to firstname.lastname@example.org to get the generated code.
While waiting for the code, you can try the other method and see if this works for you, check the article below:
Entering the reset code
Once we get the details. We will email you back with 3 different codes (case sensitive). Each code was created depending on the current date of your DVR live view. (The date showing on the live view on the monitor).
Once you receive the 3 codes. Please click on Forgot Password located at the lower right.
A window will pop up called Restore Default Password.
Type a generated code on the Security Code text box. Please keep in mind that it is case sensitive.
If the window you see doesn't look similar to this, then you can skip the rest of the steps and start following the article below instead:
Once you are done, click on Confirm and it will restore the password to it's default.