How to Reset the Password of Your Recorder
NOTE: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: How to Reset the Password of Your Swann Security Account
This guide is intended for customers to reset their Swann recorder when they have forgotten their password.
Acquiring the password via Swann Security app
*If your recorder hasn't been paired yet, proceed HERE.
If your OS V8 recorder is still linked to your account via Swann Security app, you can recover the password under recorder's settings.
Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.
| iOS | Android |
Acquiring the reset code via Swann Security (VMX) for Windows
The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.
The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.
The simplest way is to scan the QR code on top and get the MAC address starting with BC51FE. Some phones have a built-in QR code scanner in their camera app but if none, you may need to download a 3rd party app like Google Lens in this example.
Once you have it, you can skip the rest of the step below and proceed HERE; otherwise, continue below.
Excerpt from the Hardware Quick Set Up Guide
To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.
Installing the software
Download the software
Download Swann Security (VMX) on your Windows computer and install it.
Once installed, open the Swann Security (VMX) program and follow the steps below:
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Login - default username and password is admin & admin then click Sign in
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Add device - choose Add devices manually then click OK
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Search device - click IPV4 Search and copy the MAC address that will show above
Entering the reset code
You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.
On the recorder:
The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).
Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.
Once this window appears, enter your preferred password (minimum of 6 characters).
You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.
Click FINISH once done.
Notes
You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.
If this method didn't let you get your recorder's MAC address, consider trying this alternative method: