How to Reset the Password of Your Recorder
NOTE: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: How to Reset the Password of Your Swann Security Account
This guide is intended for customers to reset their Swann recorder when they have forgotten their password.
Acquiring the password via Swann Security app
If the recorder is already paired to your Swann Security account, you don't need to reset the password anymore since you can already get its password from the app.
- Visit this article to learn how: Recover your Recorder's "Admin" password using the Swann Security app
Not yet paired? Proceed below.
Get the MAC Address
There are a couple of ways to get the MAC Address:
Scan the QR Code Sticker
Only for the models listed above, by scanning the QR code sticker on top of the recorder, you can get the MAC address of your device (starting with BC51FE)
Once you have the MAC Address, click here for the next step.
Use Swann Security (VMX) for Windows
Before you can get the MAC address over the network, you need to make sure that the recorder is connected to a router or modem.
Excerpt from the Hardware Quick Set Up Guide
Then, connect your PC to the same router or modem using another Ethernet cable.
Once everything is connected, download and install Swann Security (VMX) on your Windows PC, then follow the instructions below:
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Login - Open Swann Security (VMX) and login. The default username and password is admin & admin then click Sign in
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Add device - choose Add devices manually then click OK
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Search device - click IPV4 Search and copy the MAC address that will show above
Once you have the MAC Address, click here for the next step.
Entering the reset code
You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.
On the recorder:
The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).
Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.
Once this window appears, enter your preferred password (minimum of 6 characters).
You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.
Click FINISH once done.
Notes
You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.
If this method didn't let you get your recorder's MAC address, consider trying this alternative method: