This guide is applicable to all SwannCloud users (new purchase, cameras that went offline, or existing users but deleted the camera before and wasn't able to add it again). Once you finished following the steps below and you don't have the camera yet on your account, then do the first time setup indicated on the SwannCloud App manual. You can download it here.

Setup connection

It is best to have the camera wired to the router (use Ethernet cable) to avoid loss of connection while doing the update. You also need to grab a computer (Windows or Mac) and ensure that it is connected to the same router.

Downloading SwannView Plus

Download SwannView Plus from the link below. We need this software to add the camera and do the firmware update.

• SwannView Plus for Windows
• SwannView Plus for Mac

Downloading the Firmware

1. Install then open SwannView Plus.
2. Click on Control Panel (or click Tools at the top) then choose Device Management.

3. Click Show Online Devices and this window will show up.

4. Choose your camera and under Device Type column, take note of the model number.

5. Click the model number below that matches your camera's to download the Firmware. Save it to your Desktop for easy access.
   1. ADS-446CAM
   2. ADS-456CAM
   3. ADS-466CAM
   4. SW-WIFIPT
   5. SW-WIFIPTX
   6. SWADS-446CAM
   7. SWADS-456CAM
   8. SWADS-466CAM

Adding the camera on SwannView Plus

1. Still, on Show Online Device window, select your camera and take note of the MAC Address as you may need it as the password of the camera.
2. Click Select Device to add the camera. Then click on Yes.

3. Set a Nickname for the camera (anything will do), use admin as the username and the MAC Address as the password.
4. Click Add. After a few moments, it will be added to the list and if added correctly, Serial No. will be shown.
   NB: If not, select the device then click Modify, change the password to 12345 then click on Modify.

Applying the Firmware

1. Select your camera and click Remote Configuration.

2. A window will pop up, click Others.
3. Under Remote Upgrade, click the 3 dots to select a file.

4. Another window will open, locate where you saved the file. Select the file then click Open.

5. Click on Upgrade. A progress bar will start to load, just wait for it to finish.
   
   

6. Once the firmware is applied, a pop-up message will appear asking to reboot the camera. Click Yes.

7. Wait for 1-2minutes and click Show Online Devices again and check if the camera is now detected.
8. Select your camera and check if the firmware is now updated by looking at the Software Version.

That's it! The camera will be back online and you can start viewing it remotely again.

In case the camera is still offline on your account, try rebooting your router and the camera again. As mentioned above, if you don't have the camera added yet to your account, then do the first time setup indicated on the SwannCloud App manual. You can download it here.