SwannView Link app access

Tags: live view setup, mobile app configuration, DVR connectivity, NVR connectivity, app troubleshooting, UID code setup, changing stream settings, substream encoding, adjusting bitrate, adding device manually, DVR settings, NVR settings, network settings, testing internet connection, installing mobile app, SwannView Link app guide, live streaming tips, modifying password, troubleshooting app errors, viewing cameras on mobile

NOTE: To Android users: This article applies to those who still have the SwannView Link app and have Android 13 or below as the app is no longer available in Play Store.
If SwannView Link was uninstalled, check if you can download AlwaysSafe app on your phone, then follow this article: AlwaysSafe app access - an alternative app to SwannView Link

Installing SwannView Link app

1. To download the app, go to your Playstore or App store and search for SwannView Link.
   1. If for some reason you can’t search it, go to http://www.swann.com/us/apps
   2. Look for the SwannView Link, then tap ‘For Android Devices’ or ‘For iOS devices’.
2. Open SwannView Link once installation is done.

 

Changing stream settings

For smooth live streaming, it is highly suggested to use Substream when playing the videos. We will also need to set the substream’s bitrate to its lowest for the unit not to consume too much bandwidth.

1. Go to MENU then proceed to RECORD > Encode.
   
2. Choose a channel on Camera No.
3. Change the Encoding Parameters to Substream.
4. Set the Max. BitRate(Kbps) to its lowest possible bitrate.
   NOTE: lowest bitrate varies depending on the DVR or NVR.
5. Click Copy Toto replicate the settings to all channels.
   1. A window will pop up. Select all boxes (make them white) to select all channels.
   2. Click on OK.
6. Click on Apply to save the settings.

 

Getting network information

1. Access the MENU and go to NETWORK > General.
   
2. Make sure that Network Access is on DHCP.
   1. If it is not, choose DHCP then click on Apply.
3. You can write the UID code to have your own copy in case you’re away from the unit.
   

 

Testing internet connection on the phone

1. In case you skipped installing SwannView Link app because you already have the app, we need to make sure that there is still internet connection on the phone.
2. To do so, best if you can stream online videos like YouTube just to check your connectivity.

Adding the device and viewing it on the app

If your mobile device is connected to the same router or modem where your recorder is, then opening the SwannView Link app may show similar page like this image here which means the DVR or NVR was detected right away. If it did, please follow the steps below but if it is blank, please click HERE.

Modify the Password

Tap on DVR icon. This window will show up. Tap the 2nd text box and enter the Password based on what you have set on your recorder. Tap the OK button to save it. After a short time, you will then see the your cameras.

Adding the device manually

Tap the Add New Device icon. Input the information it needs. Device Name: <any name> Connect Mode: UID UID: <tap the QR code and scan the QR code on top of your recorder; you can also manually type it but make sure letters are on UPPERCASE> User Name: admin Password: <password you set to your recorder> Tap the Save icon placed at the top-right to save the1settings. Tap on Start Live View to save the settings and quickly load the cameras. If you got any error message, try rebooting the DVR or NVR and your router or modem. Close the app and open it again.

TIP: To learn more about using the app, download a copy of the SwannView Link Quickstart Guide.