This is a basic setup guide that you need to double check if in case your cameras are not showing any images. On this guide, it will show you a bit more detailed version of your Hardware QSG that came with your unit. You might see Video Loss, No Link, or No Video on your screen and if that is the case, then we need to check their connections first.
What error message do you see on the screen?
We need to identify first the error message that your screen shows.
- If you see No Signal, Video Mode Not Supported, or Signal Out of Range, check this article to help you out: Video Mode Not Supported or Signal Out of Range or No Signal
- If you can access the Menu interface of your recorder but you see Video Loss or No Link, it is just your cameras that are not showing images. Read the rest of the article to learn how to fix it.
Here are some error message because of cameras not displaying any image:
(from NVR-8580 and NVR-7400)
Here is an overview of the things we need to check:
Connect the cables
Camera to Ethernet cable
Grab the cable of the camera and look for the port as shown at the left side of this clip. Then grab the extension cable (Ethernet cable) that came with the kit shown at the right. Connect these two together.
Here is what it should look like after the connection.
Ethernet cable to the PoE ports
Grab the other end of the Ethernet cable and connect it at the back of your NVR system. Only connect this cable to the Ethernet port that has a number and in a group with other Ethernet ports. An isolated Ethernet port is used for network connection; not cameras. See the sample clip below.
If your PoE port has LEDs, they should light up once a connection has made.
If it didn't, try the following:
- Plug the cable to another port.
- Use a different Ethernet cable.
- Use another camera.
This will help in identifying which one is causing the problem. NVR cameras can take up to 30 secs to boot up and display on the screen, you may need a little patience.
You are all set! Images captured by your cameras should now display on your screen. If in case it didn't you might want to reboot your NVR and give it a minute or two until the image shows up. An in-depth troubleshooting article will be posted soon for specific models in case it doesn't work for the first time