IMPORTANT: Video Loss or No Video error

If you can access the recorder's Menu interface but can't see the cameras or you are getting Video Loss or No Video indicators, take a look at the articles linked below:

• Video Loss Troubleshooting for DVRs (basic connections)
• Video Loss Troubleshooting for NVRs (basic connections)

No Signal error

If your display shows No Signal while connected to your recorder, then you need to check couple of things.

1. The recorder must be switched ON:
   1. Some recorders has switch at the back so make sure to check it.
   2. Make sure the PWR light is lit.
2. Select the correct input - some TVs have more than 1x VGA or HDMI. Ensure you are in the right channel / input based on where the recorder is connected (e.g. DVR is connect to HDMI2, then the display's channel should be in HDMI2 as well)
3. Re-connect your HDMI or VGA cable:
   1. At the back of the recorder and
   2. On your display monitor
4. Try a different HDMI or VGA cable
5. Try a different display - if you were using HDMI, either try another HDMI display or use VGA for testing

Kindly check your Quick Start Guide that came with your kit.

Video Mode Not Supported or Signal Out of Range error

If upon booting up the system, the Swann logo shows but after that it displays Video Mode Not Supported or Signal Out of Range or just a black screen, this means your recorder's resolution is set higher than what your display monitor can handle or is not compatible.

To resolve that, you need to temporarily use a separate display until you can see the recorder's interface again.

TIP: If you are having issue with your VGA display, grab a separate display and connect it via HDMI; or vice versa.

Once you see your unit's interface or you can access the Menu from the other monitor, start changing the resolution.

To do that, identify the model number of your unit first. Read this article to learn how: Where to get the model number?

Check the articles below for instructions with the correct Menu interface. Relevant model numbers are provided.

• How to change the resolution of the recorder? - sample units are 4580V, 5580, and 8580
• How to change the resolution of the recorder? - sample units are 1590, 1600, and 4575
• How to change the resolution of the recorder? - sample units are 4550, 4750, and 7400
• How to change the resolution of the recorder? - sample units are 4500, 4900, and 8000