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Update or change my Secure+ Plan Follow

Subscribe to our Secure+ Service Plans and enjoy many benefits!

To know more, please visit the Secure+ Plans page or click the banner on your Swann Security app and enjoy our introductory FREE TRIAL offer! 

If you already have an active subscription and you are looking to manage or update your plan, please check the guides below. Please note that you can only manage your subscription on the same device type you originally subscribed (i.e. via iOS or Android device).

Tips:

*Cancellation must be done on the same platform you originally made the subscription.

**To request a refund, click the link below based on your device.

To manage your Secure+ Service Plans, follow the steps below.

Please choose which smart device you have: 

Option 1: via Google Play for Android devices
Android-Secure%2B-Cancel-Sub.gif
  1. Open the Google Play store on your Android Device.
  2. Tap on your Profile ID (Top right corner of the screen).
  3. Tap Payments and subscriptions.
    • Tap Subscriptions to manage your current plan.
      • Select Swann Security on the list.
      • Tap Cancel subscriptions at the bottom of screen to end your subscription plan.
    • Tap Payment methods to update your registered mode of payment (e.g. credit card / debit card or PayPal).
Option 2: via Swann Security app on Android phone (Hamburger Menu)
Android-SS-App-Burger-menu.gif
  1. Open the Swann Security app on your phone.
  2. Tap the "hamburger menu" (Top left corner of the screen).
  3. Tap Secure+ Plans menu on the list.
  4. Tap MANAGE PLAN to change your plan or,
  5. Tap CANCEL PLAN to end your subscription plan.
Option 3: via Swann Security app on Android phone (App footer)
Android-SS-App-Footer.gif
  1. Open the Swann Security app on your phone.
  2. Tap Devices menu (Bottom right corner of the screen) and then Secure+ Plans option  (Top menu on the same screen).
  3. Tap MANAGE PLAN to change your plan or,
  4. Tap CANCEL PLAN to end your subscription plan.
Option 1: via Apple Pay for iOS devices
iOS-Secure%2B-Cancel-Sub.gif
  1. Open the Apple App Store on your iOS Device.
  2. Tap on your Profile ID (Top right corner of the screen).
  3. Tap Subscriptions.
  4. Select Swann Security on the list (if you have more than one subscriptions).
  5. Tap Cancel subscriptions to end your subscription plan. Click here for more info.
  • To update your Apple ID payment method, please follow this link.

 
Option 2: via Swann Security app on iOS phone (Hamburger Menu)
iOS-SS-App-Burger-menu.gif
  1. Open the Swann Security app on your phone.
  2. Tap the "hamburger menu" (Top left corner of the screen).
  3. Tap Secure+ Plans menu on the list.
  4. Tap MANAGE PLAN to change your plan or,
  5. Tap Cancel Subscription to end your subscription plan.
Option 3: via Swann Security app on iOS phone (App footer)
iOS-SS-App-Footer.gif
  1. Open the Swann Security app on your phone.
  2. Tap Device Settings menu (Bottom right corner of the screen) and then Secure+ Plans option  (Top menu on the same screen).
  3. Tap Manage Plan to change your plan or,
  4. Tap Cancel Subscription to end your subscription plan.

To ALL customers with Swann Secure+ Serice Plan via Web: 

This service has been retired, but the platform will continue to keep your subscription and benefits active until the end of your billing cycle.

At the end of the billing cycle, your subscription will automatically expire and will not be renewed.

To continue enjoying the Secure+ benefits, you can start a new subscription via Swann Security app on your mobile device. Tap the Android or iPhone and iPad tabs on this article to know more.

 

Thank you for your understanding.

The Swann Team

 

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