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NVR footage has disappeared

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Michael Hickmott
Had an incident that was recorded on 04/07 had a look today and all footage before the 08/07 has disappeared, I haven't deleted any files or changed any settings, does anyone have any ideas of I can find the footage anywhere, thanks
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    Barbara

    Unless you saved it to your cloud, which you would have had to set up, it's gone.  You don't get to save 4+ months of recordings unless it's only 1 single camera that's recording only when it's triggered by movement, but even then I highly doubt you will get 4 months of saved data.

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    Michael Hickmott

    Hi Barbara thanks for the response, think the dates may have been lost in translation lol, the incident occured on 04 July but all footage before the 08 July has disappeared, but think the footage is completely lost 😔

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    Barbara

    Hi Michael....do you know how many days your system saves recordings?  Like for me, I have 6 out of 8 cameras set up.  Only a few of them record 24/7 and some are recording only when sensing motion.  This allows me to save about 10 days worth of recordings.  It's a sliding window so as one day is added, one day in the past will fall off.  Go to your playback, then in the upper left where the calendar is, click on the upper right drop down arrow and any date with an underline is a day with a recording.  Now, if July 4th is underlined then there is a recording attached to that date.  If it's not underlined, there are no recordings for that date, or the date is too far in the past and the recording was purged.  I hope this helps you be able to find it. *thumbs up*

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    James C

    Great answer Barbara, thanks! As you noted, recording 4K is very data intensive. If you set 24/7 recording each camera will consume around 90GB a day! Even if you have motion detection set but not optimised the NVR can still record many tens of Gigabytes a day so it is quite quick to fill your HDD inside the system. As noted our NVRs do support the option to send some video to Dropbox, but you need to ensure the settings are correct or your NVR will be constantly uploading to the cloud and could possibly affect your general internet speed. In Michael's case the NVR has reached the local storage capacity and has automatically overwritten each recording as a new recording is made, this is a default option in the system to prevent the recorder simply stopping recording when the HDD is full.

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    James Chadwick

    You might like to upgrade the hard drive to a larger size. Or, when there is an event, copy it to a usb stick/drive. I have one that is always there at the back and use it to back up events when we see them.

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