So I have a swann UNIT, its just under 1 year old.  The device will not pair, and will not respond to the web interface.  I confirmed I had an IP Address, I confirmed that I could see what ports were open on the device and that traffic was hitting the network card on the DVR.

When I contacted support, it was a miserable experience.  In fact the engineer who was speaking to me, started yelling at me telling me the device did not have an ip address.  I went as far to tell him.  I ran an NMAP against the device, I could tell him the IP address, I see it in my router, I see the ports opened.  His response was "Are you done?"  Your unit is offline.  

I asked for his name, he said his name was "Dexter' and Engineer ID was 1234.

So now I have a bricked unit, terrible support. Out the money for the unit, out the money for pulling the camera lines. 

Just miserable experience.