In April 2023 I installed an NVR16-8580RN based security system using 9 cameras all wired using Ethernet Cat6 cables back to the NVR.
There is an option to have a weekly reboot which by defaut is set to reboot on Sunday at nominally 12:01am. I had when first programming changed this to 8am on Sunday when I would be awake and normally around the house. What I found was that every week after the automatic reboot that the schedule for some (not all) of the camera deterrent flood/spot lights would change and be active for motion at all 24 hours of the day.
I contacted Swam Security (in Australia) twice in April 2023 (trouble shooting tickets 12956473 and 1969486) and was instructed to turn of the automatic reboot mode.
I did turn of the automatic weekly reboot function and that seemed to stop those affected cameras from having the flood/spot light. recently some cameras did seem to start having the flood/spot lights come on a half hour or 1 hour earlier than I had set as the evening start time.
However recently we had a power outage in our suburb for several hours. Initially the UPS kept the Security camera system and the internet modem operating for 2 hours until the battery was drained. Then when the mains power was restored the Swan NVR1608580RN rebooted and once again most of the camera have reverted to have the deterrent flood/spot lights come on any time motion is detected during 24 hours a day rather than just during the dusk to dawn period.
I had hoped that after 4 months that Swan Security might have had a firmware update to resolve this situation but on checking, seemingly not.
Is this a problem just for me, or have other users of the NVR16-8580(RN) system found the same situation?
For any Swan representative who help on this forum, is there any known schedule to correct this changing of the flood/spot light schedule on reboot?
Please sign in to leave a comment.