Update... Swann support was prompt in responding to the issue and within a short time period provided me with Firmware to roll back the faulty update.
I would like to thank Christine and Mike in the support and development department.
Thank You for the quick resolution on this issue.
My system is working properly again.
I rebooted my NVW 800 last evening Oct 24, 2023 and message came up about an important firmware update for your system and recommended to update now, thinking this would fix an issue that persisted after a previous update that lost the ability of the cameras to capture and upload pictures in Mainstream Quality, only Substream was available in the Capture selection area.
Well after the update major issues occurred, not only has the previous issue not been fixed but as of now the NVW800 has lost the ability to upload Pictures or Security Video to Dropbox.
1 - The menus in the alarm detection area do not have any checkboxes to allow pictures or videos to be uploaded.
2 - The Cloud Storage section has lost the menu check boxes to allow upload in Mainstream or SubStream Mode.
3 - The Capture section in will not allow you to change the stream mode from Substream to Mainstream as the Selection arrow is missing from the Top Menu.
4 - The Update also remaned the Device Name and Device Type in the system information section from NVW-800 to H8008.
5 - Just found another issue with the password login box, it seems to have lost the option to visually see the password while inputting it,
6 - The OTA update check now shows an failed error even though all connections are fine as the camera firmware check works.
None of the AI menus allow any upload to Dropbox regardless of settings.
All of the above are Rendering Cloud Storage Unusable.
This is ridiculous, it appears this update is not meant to be for an NVW 800, Why was this allowed to be sent out as an OTA important automatic update, and not tested before it was released....This is a Major Security Issue in the event of an occurrence.
Now i have a system that is unusable for the intended purpose of which it was purchased.
To Swann, Please provide a patch to fix the issues or a way to revert back to the previous firmware.
1 - Before Update Detection Menu
1 - After Update Detection Menu no ability to Upload Videos or Pictures
2 - After Update Cloud Menu..
2 - Before Update Cloud Menu..
3 - In Capture Menu, No Ability To Capture Mainstream After Update..
3 - In Capture Menu, Ability To capture mainstream prior to update is available..
4 - Before Update Device Name = NVW-800
4 - After Update Device Name = H8008
5 - Before Update Password input Box
5 - After Update Show password txt box missing
6 - The OTA update check now shows an failed error.
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