SWIFI-2KOCAM - 2K Outdoor Wi-Fi Spotlight Security Camera
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Welcome to our SWIFI-2KOCAM - 2K Outdoor Wi-Fi Spotlight Security Camera resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.
Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!
Guides
- Quick Start Guide
- Swann Security App Manuals
Specs
| Model Number | SWIFI-2KOCAM |
|---|---|
| App | Swann Security |
| Software | NONE |
| Resolution | 2K |
| Viewing Angle | 100° |
| Best Use-Case | Continuous Power (plugged in), Indoor Monitoring, Outdoor Monitoring, Small Dark Area |
| Motion Detection | PIR + Motion (Up to 26ft / 8m) |
| Night Vision | Yes |
| Night Vision Range | Up to 100ft / 30m |
| Spotlight / Floodlight | Yes |
| Spotlight / Floodlight Range | Up to 65ft / 20m |
| Color option | white |
| Audio | Microphone, Speaker |
| Mic range | Up 16ft / 5m |
| Storage Options | cloud |
| Max Storage Capacity | NONE |
| Indoor/Outdoor | Indoor, Outdoor |
| IP Rating | IP66 |
| Power Connector | PoE (Power over Ethernet) |
| Power Source | 48V 0.35A |
| Wi-Fi Frequency | 2.4 GHz (Up to 65ft / 20m) |
| Operating Temperature | -22°F to 122°F / -30°C to 50°C |
| Dimension | 2.6” x 5.7” x 3.39" / 66mm x 145mm x 86mm |
| Lens Size | 2.5mm |
| Person Detection | Yes |
| Sound Detection | No |
| Siren (dB) | Yes - dB {no record} |
| Lumens | Up to 132 Lumens |
| SwannForce | No |
| GA, AA, IFTTT | AA, GA |
| Cloud Recording (Free) | 1 day |
| Color Temperature | NONE |
Downloads
- Android
- iOS
Videos
Select a video you want to watch or click here for the entire YouTube playlist
Basics
Pairing or Remote Access Guides
Play Back, Export, and Delete Recordings
Notification Set Up
Password Reset
Firmware Update Guide
Other Features Set Up
- How to Factory Reset a Standalone Camera
- How to Get Your Swann Security Unique Support Code
- How to Manually Activate the Deterrent Feature
- How to Set Up Modes in Swann Security App
- How to Turn Off, Turn On, or Reboot Standalone Cameras
- How to Unpair my Device from my Swann Security Account
- How to Change the Camera Layout in the Swann Security App
- How to Update the Wi-Fi Details of a Standalone Camera
- Pause Mode in the Swann Security App – How It Works
- Show more
Fixes
Connectivity Issues
Power and Charging Problems
Recording Issues
- Camera Is Not Detecting Movement
- Error: Cannot find any clips on this date
- How to Fix False Triggers and Missed Motion Detection on Swann Security Cameras
- Recorder or Standalone Camera Not Recording? Here’s How to Fix It
- Cloud Recording Is Not Working on Swann Security Devices
- How to Fix Missing Cloud Recordings in the Swann Security App
- Show more
Video and Audio Issues
- Possible Causes of Poor Night Vision
- How to Fix Dark Image During Night
- How to Fix Horizontal Banding or Rolling Lines Due to Frequency Mismatch
- Troubleshoot: Moisture or Condensation on the Camera Lens
- Why Is My Camera Feed Turning Black and White
- Why Is My Camera Feed Turning Pink or Purple (Discolouration)
- Show more
Storage Problems
Notification and Alert Issues
Compatibility and Setup Issues
- Error: Device Setup Failed
- Error: Device Timezone Out of Sync / Time Zone Mismatch
- Error: Failed to establish initial connection
- Error: Missing Parameters
- Error: The device you are trying to pair is already registered to another account
- Error: This device is decommissioned
- Error: Unable to connect to the device automatically
- Error: Unable to join the network / Could not pair with device
- Error: Unable to verify connection status
- Error: Unable to verify connectivity
- Error Code: 2021 and P2P-MAC Address Mismatch
- Error: Your Device ID Is Invalid (Android) / Camera ID Is Invalid (iOS)
- Fix: Swann Security Device Already Paired to Another Account
- Show more
Security and Access Control
- Error: Failed to commit reset password
- Error: Failed to verify the email
- Error: Incorrect email format / The email address you have entered is not valid
- Error: Please use a valid user ID and password combination / Invalid user ID and/or password
- Error: There was a network error / Something went wrong
- Error: Your account has been locked, please try again after sometime
- Error code 2002: Device already paired: How do I pair my camera to another phone?
- Error: The given email address has not yet been confirmed
- Show more
FAQs
Setup and Installation
- Getting Started: What to Prepare Before Using Your Swann Security System
- How to Pair Your Standalone Camera Using the Swann Security App
- Camera Location Tips
- Can I add a second device to the app?
- Can Standalone Cameras Be Mounted Under the Eaves
- Can You Send A Field Technician or Professional Installer
- Fitting the Weather Protector
- Show more
Basic Operation
- Explained: Single View Mode Icons in Swann Security App
- How to Configure Motion Detection of a Standalone Camera
- How to Delete Recordings in the Swann Security App and Recorder
- How to Factory Reset a Standalone Camera
- How to Reboot a Swann System Using the Swann Security App
- How to Set Up Schedules for Modes in Swann Security App
- How to Turn Off, Turn On, or Reboot Standalone Cameras
- How to Use Push To Talk (PTT) in Swann Security App
- Adapting clip for device compatibility
- Does The Camera Still Record Events If Internet is Down or Offline
- How to Change the Camera Layout in the Swann Security App
- How to Rotate the Live View Upside Down
- Understanding LED Indicator Meanings on Standalone Cameras
- What is the difference between Reset Settings and Factory Reset in the Swann Security app?
- Where to Find Device Details in Swann Security App
- Why Is There No Option for Continuous Recording
- Show more
Device Features
- Dynamic or Descriptive Notification in Swann Security App
- How to Get Rich Notification in Swann Security App
- How to Set Lights and Siren to Turn On When Motion is Detected
- How to Set Up Push Notifications in Your Swann Security App
- SwannShield: Notify Me When – How It Works
- How Does True Detect™ Work? (PIR Motion Detection Explained)
- Pause Mode in the Swann Security App – How It Works
- Which Swann System Supports Swann Security Cloud Storage
- Show more
Connectivity and Remote Streaming
- How many users can be connected to a camera at once?
- Recommended Router Wi-Fi Settings for Swann Standalone Cameras
- Why Swann Security App Live View Stream at Lower Resolution
- Can I View My Standalone Camera on a PC or Mac
- Can Your Wireless System Connect to a Hidden Wi-Fi or SSID
- How to boost your WiFi signal and extend WiFi range
- How to Update the Wi-Fi Details of a Standalone Camera
- What is the Optimal Channel Width for Wireless systems?
- Show more
Account Management
- How to Change the Password of My Swann Security Account
- How to Change Your Swann Security Account Email
- How to Delete Your Swann Security Account?
- How to Share Your Swann Security Camera Access with Family and Trusted Users
- I Forgot My Swann Security Email Address. What Should I Do
- Why You’re Not Receiving the Password Reset Email
- Fixing Subscription Update Errors
- How to Stop Sharing Access to Your Swann Security Account
- How to use your Swann Security+ Plan discount code
- Swann Security app: Error code 1015
- Show more
Firmware and Software Updates
Warranty
- After Troubleshooting, When Will I Receive the Replacement
- Can I Claim Warranty Without Official Receipt
- How to Check If Your Product Is Still Under Warranty
- I just purchased a product but one of the components / accessories is missing.
- I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
- I received my product from Swann Store but changed my mind. How do I return it?
- I received my replacement, but I am still getting the same issue. Can you replace it again?
- I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
- If you wish to report a hardware fault and are seeking repair or replacement
- The store will not give me a refund. How can I get one?
- Show more
General Information
- How to get the Swann Security App version and your phone's operating system version numbers
- How to Get Your Swann Security Unique Support Code
- Access Your Swann Camera Using RTSP
- How Many Days of Recordings Your Stand-alone Camera Can Save
- How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
- How to Install Swann Security iOS app to macOS (M-series Macs)
- Is it legal for me to record video and audio using the Swann CCTV (in a workplace or business, for example)?
- Quick Guide: Where to Get the Model Number of a Swann Product
- S/No or serial number
- Understanding Motion Blur and How to Manage It
- What is an IR-cut Filter
- What power adapter should I use?
- Where to Find the QR Code or Device ID on Your Swann Security Device
- Why Unused or Stored Electronics Stop Working
- Show more