Customer Support
Our Swann Support agents* are available 24/7 for product support via the following channels:
Select a country
Australia
Tech Support: 1 800 788 210
(Toll free for fixed lines. Call rates may apply for mobile and payphones.)
Customer Service: +61 3 8412 4600
9:00am - 5:00pm AEST Monday - Friday
United States / Canada
Tech Support: +1 800 627 2799 choose Option 1
(Toll Free)
Customer Service USA: +1 800 627 2799 choose Option 2
(Toll Free)
9:00am - 5:30pm PST Monday - Friday
Customer Service CA: +1 905 237 1679
9:00am - 5:00pm PST Monday - Friday
United Kingdom
Tech Support: 0808 168 9031
(Toll Free)
Sales: +44 (0) 2036 911 158
9:00am - 5:00pm GMT Monday - Friday
Mexico
Tech Support: 001 800 461 0216
New Zealand
Tech Support: 0800 450 884
Jump the Queue with Priority Support
Forget waiting in line. With Secure+, you're at the front, always. Enjoy expedited service and expert assistance whenever you need it, ensuring your questions are answered and issues resolved promptly. To call:
- Tap the menu icon on the top left and tap Support.
- Write down your unique support code will be generated on the app.
(In iOS device, unique code will appear after step 3) - Then, tap on Call.
Screenshots are from an Android device:
Just below it, tap Call Priority Support. Depending on the country, it will show the local support phone number and the user can tap it to call.
Not a subscriber? The Priority Support numbers will not be visible on the Swann Security app. Instead, it will show the toll-free tech support number. The app will also give you an option to become a Swann Security subscriber.