Submit a request

Fill out the form to send your query directly. For owners of Swann devices, select Swann product support. Complete details of your unique support code, model number and/or UID will help expedite responses for technical inquiries. For warranty-related inquiries, proof of purchase is required.

Please select the nature of your query.

The country where your product was or will be purchased.

Type the letters and numbers only. This is for unpairing requests and connectivity issues. For DVRs or NVRs, check Setup > Main Menu > System > Information.

Please type the alphanumeric model that starts with SWIFI-, DVR-, NVR-, or NVW- regarding your inquiry. Check on how to get the product model code.

For warranty purposes, provide the name of the store where you purchased your product or choose other at the bottom.

* For warranty purposes, please attach a proof of purchase or copy of your receipt to indicate date of purchase.

Your order number when you made a purchase from

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Add file or drop files here

    Our Swann Support agents are also available for post-sale product support via the following phone numbers (24/7)

    Swann Communications - Australia
    Tech Support: 1 800 788 210

    Swann Communications - United States / Canada
    Tech Support: 1 800 627 2799

    Swann Communications - United Kingdom
    Tech Support: 0808 168 9031

    Swann Communications - Mexico
    Tech Support: 001 800 461 0216

    Swann Communications - New Zealand
    Tech Support: 0800 450 884