Error: Failed to verify credentials / Failed to connect to device, retrying
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Last updated:
DVR4-4480G, DVR4-4480RN, DVR4-4480V, DVR4-4580G, DVR4-4580RN, DVR4-4580V, DVR4-4680, DVR4-4680RN, DVR4-4685, DVR4-4685RN, DVR4-4780V, DVR4-4980V, DVR4-5580, DVR4-5580G, DVR4-5580RN, DVR4-5680, DVR4-5680RN, DVR8-4480G, DVR8-4480RN, DVR8-4480V, DVR8-4580G, DVR8-4580RN, DVR8-4580V, DVR8-4680, DVR8-4680A, DVR8-4680RN, DVR8-4685, DVR8-4685RN, DVR8-4780V, DVR8-4880RN, DVR8-4980, DVR8-5580, DVR8-5580A, DVR8-5580G, DVR8-5580RN, DVR8-5580RU, DVR8-5680, DVR8-5680A, DVR8-5680RN, DVR8-5680RU, DVR8-5880RU, DVR16-4580G, DVR16-4580RN, DVR16-4580V, DVR16-4680, DVR16-4680A, DVR16-4680RN, DVR16-4680RU, DVR16-4880RU, DVR16-4980, DVR16-5580, DVR16-5580G, DVR16-5580G2, DVR16-5580RU, NVR8-8580, NVR8-8580RN, NVR8-8600RU, NVR8-8780, NVR8-8780RN, NVR16-8580, NVR16-8580RN, NVR16-8600RU, NVR16-8780, NVR16-8780RN, NVW-650, NVW-800, NVW-MR4K, NVW-MR4KSTN, DVR4-4680XN, DVR4-4680XU, DVR4-4685XU, DVR4-5680XN, DVR8-4680X, DVR8-4680XN, DVR8-4680XU, DVR8-4685XU, DVR8-5680X, DVR8-5680XU, NVR8-ADVANX, NVR16-ADVANX
Meaning
Error: Failed to verify credentials / Failed to connect to device, retrying in Swann Security app means you entered incorrect information while pairing your recorder. It could either be:
- An email address was typed as the User Name instead of the recorder's username.
- The password of the Swann Security account was typed instead of the password of the recorder.
- A different port number was typed in the app or used in the recorder.
| iOS error: Failed to verify credentials | Android error: Failed to connect to device, retrying... |
Resolution
To resolve this, the following information must be correct:
-
Username and Password – please login to the recorder (via TV and mouse) to verify you are using the same username and password.
If you do not know the username and password, either:
- You have not set one up yet via the Startup Wizard (see How do I see the Setup or Startup Wizard of my DVR / NVR?),
or - You forgot the password. See How to reset the password or get the recovery code of your DVR/NVR/NVW
- You have not set one up yet via the Startup Wizard (see How do I see the Setup or Startup Wizard of my DVR / NVR?),
-
Port number – login to Menu > Network (side) > Port Configuration (tab) and use the Internal/External port as Client port.
- Internal and External port are the same by default (9000).
- Use the External port if they are different.