Error: Failed to verify credentials / Failed to connect to device, retrying

Meaning

Error: Failed to verify credentials / Failed to connect to device, retrying in Swann Security app means you entered incorrect information while pairing your recorder. It could either be: 

• An email address was typed as the User Name instead of the recorder's username.
• The password of the Swann Security account was typed instead of the password of the recorder.
• A different port number was typed in the app or used in the recorder.

iOS error: Failed to verify credentials	Android error: Failed to connect to device, retrying...

 

Resolution

To resolve this, the following information must be correct:

1. Username and Password – please login to the recorder (via TV and mouse) to verify you are using the same username and password.
   
   If you do not know the username and password, either:
   
   • You have not set one up yet via the Startup Wizard (see How do I see the Setup or Startup Wizard of my DVR / NVR?),
     
     or
   • You forgot the password. See How to reset the password or get the recovery code of your DVR/NVR/NVW
2. Port number – login to Menu > Network (side) > Port Configuration (tab) and use the Internal/External port as Client port.
   • Internal and External port are the same by default (9000).
   • Use the External port if they are different.