How to Update Your Wireless Add-on Camera Firmware

If you are checking this article because the app says there's an update available, it is referring to the recorder's firmware being outdated. Kindly check How to Update Your Recorder Firmware: A Step-by-Step Guide to update your recorder.

This guide applies to cameras for NVW-800, AllSecure 600, AllSecure 650, AllSecure4K, and MaxRanger systems only. Check the reminders below before you start:

1. NVW must have the latest firmware. To check, visit How to do OTA update? first.
2. Update one camera at a time to decrease the possibility of incomplete updates. Simply retry on the cameras that were incomplete and they should complete on the second attempt.
3. Check the live feed after each update to confirm if the camera is still working. In the event that you noticed an issue, STOP updating the rest.
4. Installing the update may reset the camera settings and affect motion detection settings. Verify your camera settings after the update process and reconfigure as required.

Prepare the following:

1. Computer with internet connection
2. USB flashdrive (preferably 32GB or below)
3. Mouse and monitor connected to the NVR

Quick install steps

Download the correct image file:

1. Download the firmware based on the camera's model number (camera model can be found on the sticker of the camera body):
   1. NVW-500CAM (V25.15.5.2_220516) - click HERE to download
   2. NVW-500CAMT (V25.11.5.2.220407) - click HERE to download
   3. NVW-800CAM (V14.45.5.2.210429) - click HERE to download
   4. NVW-800CAMT (V21.15.5.2_220418) - click HERE to download
   5. NVW-600CMB (V33.21.5.2.240328) - click HERE to download
   6. NVW-AS4KCAM (V41.13.0.1.240124) - click HERE to download
   7. NVW-MR4KCAM (V3.2.0.2403221614) - click HERE to download
2. Copy the files to a (preferably clean) USB memory stick.

Apply the firmware to the cameras:

1. Insert the USB memory stick into one of the recorder's USB ports (Mouse / Backup).
2. Open the menu on the recorder and proceed to Advanced > Maintain.
3. In the Maintain tab, click on IP Cam Upgrade button.
   
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4. On the preparation screen, select the new firmware file (.sw) for each channel from the USB stick.
   
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TIP: If the recorder is unable to read the copied files but the drive is properly recognized, click the Format option on this screen and copy the firmware file again.

5. Once firmware file is specified, choose a Channel where firmware will be applied, then click OK.
   
   
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6. When firmware update is completed, you will receive this prompt:
   
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TIP: For any cameras that failed, reboot the device and repeat the process to try again. If this does not help, re-apply the current firmware and try upgrading again or contact Swann Support for further assistance.