How to reset the password of a Swann Security DVR or NVR using the Homesafe Config Tool
This guide is intended for customers to reset the password of their Swann Security DVR or NVR when they have forgotten their password.
If you already have the Swann Security (Windows) PC software installed, go to this article HERE.
Set Up Physical Connection
- Connect the recorder to the router using an Ethernet cable.
- Connect your Windows PC to the same router.
Get the Recovery Code
Install HomeSafe Config Tool (Windows)
Download and install Homesafe Config Tool software (Windows only):
HomeSafe Config ToolLocate the HomeSafe Config Tool installer file in the computer and run it by double-clicking it. In some instances, you may have to run the program as an administrator. Right-click on the HomeSafe Config Tool installer file and select Run as administrator.
Follow the prompts to install the HomeSafe Config Tool until you hit Finish.
Open the Program
Next, locate the HomeSafe Config Tool icon on the desktop. Open or right-click on the icon and select Run as administrator.
Search Your Device
Hit the Search button on the top left side and the tool will search your Swann system over the local network. Once found, note down the MAC address of the system. In this example, the MAC address of this system is BC-51-FE-AA-4C-24.
NOTE: If you are not getting any results, make sure you followed the proper network connection and the model number of your unit is listed above
What To Do Next?
Once you have the Recovery Code, use that on the recorder's interface to reset its password. See complete instructions here