AlwaysSafe app error: Connection failed. Please try again
NVW-490, WHD-PTCAM
Error message
The following errors appear if you already have registered an AlwaysSafe account in the same app.
- Auto detect (left image)
- Manual input (right image)
When you get this error message, this could either be a poor network connection (on the phone) or no internet connection.
To resolve this, make sure that you have a strong internet connection on your phone. Either:
- Reboot the router where your phone is connected
- Try a different network (if on mobile data, try using WiFi or vice versa).