Unable to playback videos remotely using SwannView Plus software
DVR4-1500, DVR8-1500, DVR16-1500, DVR4-1525, DVR8-1525, DVR4-1550, DVR8-1550, DVR16-1550, DVR8-1575, DVR24-4300, DVR4-4350, DVR8-4350, DVR4-4500, DVR8-4500, DVR16-4500, DVR8-4900, DVR8-8050, DVR8-8075, HDR8-8050, HDR8-8200, NVR4-7000, NVR8-7090, NVR16-7090, NVR8-7095, NVR16-7095, NVR4-7200, NVR8-7200, NVR16-7200, NVR16-7250, NVR8-7500, NVR8-8000, NVR16-7500, NVR16-8000
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Searching for recordings
Have you tried searching for recordings? If not, make sure to read How to playback using the SwannView Plus software?
Preventing playback to stop working
NOTE: The following steps will change the quality of the recordings moving forward.
Changing the bitrate
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Open SwannView Plus then go to Control Panel and click Camera Settings.
- Choose a camera from the list above.
- Go to Video Quality.
- Click on Advanced Settings of Main Stream.
- Change the Video Quality to its lowest possible settings.
- On this example, we are using NVR-8000, options may vary.
- On this example, we are using NVR-8000, options may vary.
- Click on Yes to save the settings.
- Once you’re back to Camera Settings, click on Save.
- Repeat steps 2 to 7 for other channels or click Copy to… to copy the settings to other channels.
Play a single channel
- If you are doing multiple channel playback and experiencing delays, stop all of it.
- Just pick 1 channel at a time instead.
- Playing back recordings on SwannView Plus software only plays Mainstream. If you experienced lag or delay when doing a playback, instead of referring them to ISP to upgrade the speed, make sure to do the troubleshooting above first.