How to Factory Reset Your Recorder
Default Settings VS Factory Reset
To load settings to default in recorder models, you must be logged into the recorder via TV and mouse or computer software.
- Factory default does NOT erase the system logs nor the hard drive but resets the username, password, and customized display, recording, alarm/motion, etc. settings.
- One or more menu settings can be loaded to default. Select ALL to restore to factory default.
How to restore settings to factory default via TV and mouse
You must know the user name and password of your recorder in order to do this method. If you do not know the password, you need to perform a password reset instead. See How to Reset the Password or Get the Recovery Code of Your Recorder
- Right click on Live View or go to the Task bar.
- Choose the first icon: Setup.
- Go to Advanced > Maintain (tab).
- Click on Load Default.
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Do one of the following based on your intention:
- Check one or more boxes if you only want to restore a setting that you changed before but it had stopped working prior. E.g. Select Network if you changed routers. Select Record if you had changed the schedule before but it stopped recording.
- Select ALL if you want to reset every setting as if you are to .
- Click on Save to apply.
If you selected All, you will be taken to the Startup Wizard to set up a new password and email for recovery. See the following on how you want to proceed:
- If you are selling the property with the unit installed, then you do not need to complete the Startup Wizard: How to Clear Your Swann Recorder's Settings and Storage for New Home Owners
- If you want to continue using the unit: Frequently-asked questions and tips to complete the Startup Wizard
How to restore to factory default via PC
The DVR or NVR must already be added in the software beforehand and is online in order to do this method. If your DVR or NVR has not been added, you need to perform a password reset instead. See How to Reset the Password or Get the Recovery Code of Your Recorder
Via HomeSafe View software:
Go to Control Panel > Group Device Management > Devices: hover over Device > click on Remote Config (wrench icon) > Advanced > Load Default > Check the appropriate box > Save.
Via Swann Security software:
Go to Device Management > Advanced > Load Default > Toggle the appropriate options > Save.
Warning: Once you have restored the recorder's settings to default via software, you are required to set a new password via TV and mouse hardwired to the recorder. If you are unable to login to the Main Menu nor access your recorder via software, you need to do this: How to Reset the Password or Get the Recovery Code of Your Recorder