The store will not give me a refund. How can I get one?
DVR4-4480G, DVR4-4480RN, DVR4-4480V, DVR4-4580G, DVR4-4580RN, DVR4-4580V, DVR4-4680, DVR4-4680RN, DVR4-4685, DVR4-4685RN, DVR4-4780V, DVR4-4980V, DVR4-5580, DVR4-5580G, DVR4-5580RN, DVR4-5680, DVR4-5680RN, DVR8-4480G, DVR8-4480RN, DVR8-4480V, DVR8-4580G, DVR8-4580RN, DVR8-4580V, DVR8-4680, DVR8-4680A, DVR8-4680RN, DVR8-4685, DVR8-4685RN, DVR8-4780V, DVR8-4880RN, DVR8-4980, DVR8-5580, DVR8-5580A, DVR8-5580G, DVR8-5580RN, DVR8-5580RU, DVR8-5680, DVR8-5680A, DVR8-5680RN, DVR16-4580G, DVR16-4580RN, DVR16-4580V, DVR16-4680, DVR16-4680A, DVR16-4680RN, DVR16-4680RU, DVR16-4880RU, DVR16-4980, DVR16-5580, DVR16-5580G, DVR16-5580G2, DVR16-5580RU, NVR8-8580, NVR8-8580RN, NVR8-8780, NVR8-8780RN, NVR16-8580, NVR16-8580RN, NVR16-8780, NVR16-8780RN, NVW-650, NVW-800, NVW-MR4K, DVR4-4680XN, DVR4-4680XU, DVR4-5680XN, DVR8-4680X, DVR8-4680XN, DVR8-4680XU, DVR8-5680X, DVR8-5680XU, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC, WHD-FLOCAM, WHD-OUTCAM, WHD-INDCAM, NHD-1200BE, NHD-1200D, NHD-1200DE, NHD-1200FB, NHD-865MSB, NHD-865MSFB, NHD-866MSD, NHD-875ER, NHD-875WLB, NHD-876DER, NHD-876MSD, NHD-885MSB, NHD-885MSFB, NHD-886MSD, NHD-887MSB, NHD-887MSFB, NHD-888MSD, NHD-900BE, NHD-900DE, NHD-900PT, NVW-500CAM, NVW-600CMB, NVW-800CAM, NVW-AS4KCAM, NVW-MR4KCAM, PRO-1080DER, PRO-1080MQB, PRO-1080MSB, PRO-1080MSFB, PRO-1080MSD, PRO-1080PTZ, PRO-1080SL, PRO-3MPMSB, PRO-3MPMSD, PRO-4KDER, PRO-4KDOME, PRO-4KMSB, PRO-4KMSD, PRO-4KMSFB, PRO-4KMQB, PRO-4KRL, PRO-4KRQ, PRO-5MPMSB, PRO-5MPMSD, PRO-5MPMSFB
If you have purchased a Swann product online or in-store from an authorized retailer/stockist and wish to return the item, you must initiate the return process through the original place of purchase and adhere to their return policy.
Purchases from an authorized retailer/stockist come with a standard warranty, which includes repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This requires troubleshooting with our Technical Support team prior to issue of RA approval for warranty claim.