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After Troubleshooting, When Will I Receive the Replacement

DVR4-4480G, DVR4-4480RN, DVR4-4480V, DVR4-4580G, DVR4-4580RN, DVR4-4580V, DVR4-4680, DVR4-4680RN, DVR4-4685, DVR4-4685RN, DVR4-4780V, DVR4-4980V, DVR4-5580, DVR4-5580G, DVR4-5580RN, DVR4-5680, DVR4-5680RN, DVR8-4480G, DVR8-4480RN, DVR8-4480V, DVR8-4580G, DVR8-4580RN, DVR8-4580V, DVR8-4680, DVR8-4680A, DVR8-4680RN, DVR8-4685, DVR8-4685RN, DVR8-4780V, DVR8-4880RN, DVR8-4980, DVR8-5580, DVR8-5580A, DVR8-5580G, DVR8-5580RN, DVR8-5580RU, DVR8-5680, DVR8-5680A, DVR8-5680RN, DVR16-4580G, DVR16-4580RN, DVR16-4580V, DVR16-4680, DVR16-4680A, DVR16-4680RN, DVR16-4680RU, DVR16-4880RU, DVR16-4980, DVR16-5580, DVR16-5580G, DVR16-5580G2, DVR16-5580RU, NVR8-8580, NVR8-8580RN, NVR8-8780, NVR8-8780RN, NVR16-8580, NVR16-8580RN, NVR16-8780, NVR16-8780RN, NVW-650, NVW-800, NVW-MR4K, DVR4-4680XN, DVR4-4680XU, DVR4-5680XN, DVR8-4680X, DVR8-4680XN, DVR8-4680XU, DVR8-5680X, DVR8-5680XU, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC, WHD-FLOCAM, WHD-OUTCAM, WHD-INDCAM, NHD-1200BE, NHD-1200D, NHD-1200DE, NHD-1200FB, NHD-865MSB, NHD-865MSFB, NHD-866MSD, NHD-875ER, NHD-875WLB, NHD-876DER, NHD-876MSD, NHD-885MSB, NHD-885MSFB, NHD-886MSD, NHD-887MSB, NHD-887MSFB, NHD-888MSD, NHD-900BE, NHD-900DE, NHD-900PT, NVW-500CAM, NVW-600CMB, NVW-800CAM, NVW-AS4KCAM, NVW-MR4KCAM, PRO-1080DER, PRO-1080MQB, PRO-1080MSB, PRO-1080MSFB, PRO-1080MSD, PRO-1080PTZ, PRO-1080SL, PRO-3MPMSB, PRO-3MPMSD, PRO-4KDER, PRO-4KDOME, PRO-4KMSB, PRO-4KMSD, PRO-4KMSFB, PRO-4KMQB, PRO-4KRL, PRO-4KRQ, PRO-5MPMSB, PRO-5MPMSD, PRO-5MPMSFB

As per our Warranty policy, all products must be returned to the warehouse to be tested and assessed further before a replacement can be sent out. However, there are circumstances that our Warranty team can expedite the replacement. For further information, please contact our Customer Service team. Do not contact the Technical Support team regarding replacement inquiries or shipment status as the hardware troubleshooting has been completed.

For recorders and SWIFI cameras

Once the warehouse receives the faulty item, the turnaround time is within 10 business days (AU/US) / 10-14 business days (UK). This does not include the time taken from your submission of the Return Authorisation request and receipt of the Return Authorization form.


For accessories

Within 10 business days from the date you were emailed by our Warranty department notifying you that the spare part has been shipped.

 

Update of Business Hours by Region

Australia

Please be advised that the RA team will not be able to receive returns between the 20th of December 2023 till the 2nd of January 2024. If you have shipped your product to the warehouse during this period, the turnaround time to process repairs/replacements will commence from 3rd of January, 2024. 

United States

Please be advised that the Customer Service and RA teams will not be able to receive returns on the following holidays:

  • December 25 and 26, 2023
  • January 1, 2024

United Kingdom

Please be advised that the RA team will not be able to receive returns between Friday, 22nd December to Tuesday, 2nd January, 2024. If you have shipped your product to the warehouse during this period, the turnaround time to process repairs/replacements will commence from the 3rd of January 2024.

UK head office will be closed on the following holidays: 

  • 25th and 26th of December, 2023
  • 1st of January, 2024.  

 

 

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