Unrecorded/Deleted footage cannot be recovered
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For Recorders and stand-alone cameras (that have no subscription)
Swann Technical Support has no means of retrieving nor recovering recordings from your hard drive, internal storage or from the Swann Security cloud (for unsubscribed SWIFI cameras), especially:
- If an event was not recorded.
- If the event was recorded over by a newer one due to limited storage capacity.
- If the internal storage, micro SD card, or hard drive was formatted or has gone faulty.
- If the stand-alone camera was unpaired.
Any recordings are stored to your local storage first. For units with hard drive or microSD card, you may get in touch with a hard disk recovery specialist near you to inquire if it is possible to recover what was deleted from the card or drive; however, this is at your discretion as this kind of service has no affiliation with Swann Communications.
For stand-alone cameras and NVR-ADVANX with subscription
Standard cloud (per device) can still be viewed up to 60 days for each device with a Secure+ subscription regardless the state of the internal storage/micro SD card. Recorded events are securely saved on the cloud for 60 days for you to review or save separately when needed. This applies to recordings saved to the cloud after the date of subscription and while the cameras or ADVANX is still paired with an active subscription.
If an event was not recorded at all, there is no chance for recovering such an event as a recording locally nor via the cloud.
However, if the camera still sends you alerts and you were able to see the clips early in the day but it disappeared in the afternoon or night, the camera could be triggering a lot that it reaches the app's limitation. Learn about "Fair Use" in Terms of Use - Secure+; then visit this article to learn why it disappears in Playback.