Error: Your Device ID Is Invalid (Android) / Camera ID Is Invalid (iOS) – Swann

Applies to the listed products

SWIFI-4KPTBC, SWIFI-SESOL2KBC, SWIFI-SE2KBC, SWIFI-4KXTRMECO, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC

The "Your device ID is not valid" (Android) or "Camera ID is not valid" (iOS) error appears when the Camera ID entered while pairing your standalone camera to the Swann Security app is incorrect or cannot be recognized.

The Camera ID is a unique identifier made up of numbers (0–9) and letters (a–f). It is also the camera's MAC address, which the app uses to identify your device during pairing.

Things to Know

You are pairing a standalone camera with the Swann Security app.
The Camera ID contains only numbers (0–9) and letters (a–f).
You entered the Camera ID exactly as shown on the camera label.
You did not confuse the Camera ID with the serial number or another identifier.

Common Causes

The Camera ID was entered incorrectly.
The wrong number or code was used.
A typing mistake was made.
The Camera ID was read from the wrong label.

Step-by-Step Fixes

The quickest way to fix this error is to verify that you're entering the correct Camera ID.

Locate your camera's model number.
Open How to Find Your Camera ID
Enter your camera model number in the article.
Follow the image provided to locate the correct Camera ID on your camera.
Enter the Camera ID exactly as shown. The Camera ID should only contain numbers (0–9) and letters (a–f).

Expected result: The app accepts the Camera ID and continues with the pairing process.

Common mistakes:

Using the serial number instead of the Camera ID.
Mistyping one or more characters.
Entering characters that are not part of the Camera ID.

If the Issue Still Happens

If the Camera ID is still reported as invalid:

Double-check every character you entered.
Make sure you selected the correct camera model in the reference article.
Verify that the Camera ID only contains numbers (0–9) and letters (a–f).
Try entering the Camera ID again carefully.

Why This Happens

Every standalone camera has a unique Camera ID, which is also its MAC address. The Swann Security app uses this identifier to recognize and pair your camera. If the Camera ID is entered incorrectly or does not match the camera, the app cannot verify the device and displays this error.

Summary

The "Your device ID is invalid" or "Camera ID is invalid" error is usually caused by entering an incorrect Camera ID (MAC address). Verify the correct Camera ID using the How to Find Your Camera ID guide, then enter it exactly as shown to complete pairing.

If the error continues, contact Swann Support for further assistance.