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Swann Security App pairing error for SWIFI camera: Error: Unable to verify connection status (Android)

SWIFI-SE2KBC, SWIFI-4KXTRMECO, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC, WHD-FLOCAM, WHD-OUTCAM, WHD-INDCAM

This guide applies to the exact error message "Unable to verify connection status". It is not the same as "Error: Unable to verify connectivity" (Android) which requires additional troubleshooting.

This error "Unable to verify connection status" appears for one or more of the following reasons: 

  1. The WiFi credentials you entered in the app do not match your router's WiFi credentials.
  2. The Wi-Fi password contains special characters. See Swann Security App pairing Wi-Fi cameras: Special characters on WiFi credentials .
  3. The SWIFI camera is not in pairing mode.
Pairing Mode Not in Pairing Mode

LED indicator is Slow Blinking blue 

LED indicator is Fast Blinking blue 

For other LED status, see Wireless Cameras LED Status (Devices that use Swann Security app only)

To resolve this error, you do NOT need to unpair the camera. Do the following steps in order: 

 

1. Identify and enter the correct SSID Password (Wi-Fi credentials)

SSApp_PairIPCamera_WIFI.jpg
  1. If you are not sure of your router's WiFi credentials/password or which SSID to use, please contact your Internet Service Provider or router manufacturer for assistance before proceeding.
  2. Change your router's Wi-Fi password first to one without any special characters.
  3. Next, test if you typed the correct Wi-Fi password, disconnect your phone from Wi-Fi first: 
    1. Tap Settings in your Android phone.
    2. Tap Connections.
    3. Tap Wi-Fi.
    4. Tap and hold the Wi-Fi to remove > Forget network.
  4. Tap on the WiFi name to reconnect. If you have 2 WiFi names, select the one that ends in 2.4. The camera is not compatible with 5GHz WiFi frequency.
  5. Then proceed to Pair Device in Swann Security app. Click on the Eye icon under "Please enter password" to view what you typed.

 

2. Factory reset the camera to pairing mode

To set the camera to pairing mode, the camera needs to be factory reset. (This can only be done if you have physical access to the camera). 

  1. Go to this link and choose the page associated with the model of your camera: How to hard reset your SWIFI camera. If you do not know the model of your camera, see How to get your Swann product model, P2P or UID, MAC address or ID, Serial Number (S/N), and Software/Firmware (FW) version?
  2. If the camera is rechargeable, ensure the camera has been charged for a number of hours before you begin.
  3. Perform the hard reset as instructed in the article.
  4. If you have factory reset the camera properly, the LED indicator should be slow blinking blue.

3. Check if the camera's hotspot name or access point (AP) is visible

SSApp_PairIPCamera_ConnectToCamera.jpg

 All SWIFI camera models should have a hotspot name that starts with "Swann-SWIFI-xxxx" while it is in pairing mode. 

 

  1. If the camera is still in pairing mode (from Step 2), check if the hotspot name is visible.
  2. Go to your phone's Settings app or option.
  3. Go to Connections > WiFi (common for Samsung Galaxy Android 13-14).
  4. Look under Available networks for Swann-SWIFI-xxxx.
  5. If the camera hotspot name is NOT appearing, check all of the following:
    1. The camera is within WiFi range of your phone and router.
    2. The camera LED is still slow blinking blue. If not, repeat step 2: Factory reset the camera to pairing mode

 

Error: No devices found. 

error_no_devices_found.jpg

If you have done all of the steps above thoroughly and in order but the camera hotspot is still NOT appearing, chances are the camera is faulty. If your camera is still in warranty, please contact Technical Support and provide ALL of the following information for assessment:

 

4. If the camera's hotspot or AP is visible

You should get a different error if the hotspot is detected by the phone and Swann Security app. See below.

 

Error Message Resolution

"Pair Device. We cannot automatically reconnect to the Internet"

error_pair_device.jpg
  1. Tap on Retry or manually go to your phone's WiFi Settings.
  2. Manually choose your router's WiFi name or SSID.
  3. Then go back to the Swann Security app by tapping back or switching app.

camera_hotspot_SWIFI.jpg

"Internet may not be available"

error_internet_may_not_be_available.jpg
  1. Choose Keep Wi-Fi connection.
  2. Go back to the Swann Security app by tapping back or switching app.

 

 

 

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