How do I tell whether my router's WiFi signal is 2.4GHz or 5GHz for pairing a SWIFI camera?

This is one of the most common reasons why a connection will fail while trying to pair a SWIFI camera to your Swann Security account. If you try to pair a SWIFI camera to the incorrect frequency or SSID name, the error that appears on the app can be one of the following:

• Unable to verify connectivity (Android)
• Incorrect frequency detected (Android)
• Failed to establish initial connection (iOS)

Via Mobile Device Settings

One way to tell if the phone is connected to the correct frequency of the router is by checking the name of the SSID (the default name of your router's WiFi hotspot): 

Android: Go to your phone's Settings app. Tap on Connections. Tap on Wi-Fi. Look below "Available networks".

iOS: Open the ‘Settings’ app. Tap on ‘Wi-Fi’. See "Networks".

DID YOU KNOW? '2G' and '5G' can be confused with 2.4 GHz and 5 GHz Wi-Fi bands, rather than referring to mobile network connections (2G and 5G). Here's a breakdown:

• 2G network (probably obsolete): Old and slower speeds, limited use (SMS and calls), basic connectivity
• 5G network: Also known as LTE/5G cellular, high-speed internet, ultra-low latency, supports advanced tech (IoT, AR/VR), global coverage expanding rapidly
• 2.4 GHz Wi-Fi: Slower speed limit than 5 GHz, more interference, longer range, better for browsing and smart home devices
• 5 GHz Wi-Fi: Faster speeds, less interference, shorter range, ideal for high-bandwidth applications such as PC streaming or gaming

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When seeking help with technical support, be clear as to which connection you are trying to use to avoid misunderstandings.

In the example above, the router has multiple SSIDs. An SSID that has "_2.4GHz," “24G,” “2.4,” or “24” appended at the end is most likely a 2.4GHz signal. This is the network your phone needs to be connected to before you start pairing a SWIFI camera. 

To avoid connecting to a 5GHz SSID, see How to forget 5GHz connection for pairing a SWIFI camera.

Via Router GUI

If you see two or more Wi-Fi network names that belong to you without 24 or 5, then one may be a 5 GHz band. To identify which name uses 2.4 GHz or 5 GHz, login to your router's settings. 

• 1. Log in to the router's settings.
  2. Go to Wireless settings.
  3. Look for 2.4G and 5G to see the network names.

For assistance with accessing or navigating your router, contact the manufacturer of your router or your Internet Service Provider if you do not know. Swann Tech Support can only assist in pairing IF your router has a 2.4GHz signal and if you already know the correct WiFi credentials of your router.