NVW-MR4K - MaxRanger4K™ Power Hub
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Welcome to our NVW-MR4K - MaxRanger4K™ Power Hub - NVW-MR4K, NVW-MR4KEU resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.
Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!
Refer to the linked article for a comprehensive understanding of the MaxRanger4K™ features.
Guides
Compatible Cameras
MaxRanger4K™ Solar Camera Quick Start Guides
MaxRanger4K™ Mini Quick Start Guides
MaxRanger4K™ Video Doorbell
MaxRanger4K™ Wireless Camera Quick Start Guides
Specs and Compatibility
Compatible Cameras
Specifications
| Model Number | NVW-MR4K - MaxRanger4K™ Power Hub |
|---|---|
| Recorder Type | NVW - MaxRanger4K™ series |
| App | Swann Security |
| Software | Swann Security - PC or Mac |
| Camera Connection | Wireless - Sub-1 GHz |
| Max Number of Cameras | Up to 8 |
| Max Recording Resolution | Up to 4K |
| Display Connection | HDMI |
| Storage Options | 2.5" HDD, micro SD |
| Max Storage Capacity | Up to 512GB microSD, Up to 5TB HDD |
| Support for External Storage | Up to 8TB |
| Internet Connection Options | Ethernet, Optional: Wireless via SWACC-USBWIFIV2 (2.4 GHz and 5 GHz; sold separately) |
| Power Connector | barrel-type |
| Power Source | 12V 2A, Battery operated (8700mAh) - SONVW-600BATT |
| Color | white |
Downloads
- Android
- iOS
- Windows
- Mac
Videos
Select a video you want to watch or click here for the entire YouTube playlist
Basics
Installation and Initial Set Up
- How to Extend the Battery Life of Your MaxRanger4K™ Camera
- How to Pair a MaxRanger4K™ Add-on Camera or Doorbell
- How to Pair Your MaxRanger4K™ Power Hub with the Swann Security App
- What You Need to Make Your Swann Security Recorder Go Online
- How Do I Get the Best Out of my Built-in Solar Panel
- How to Install the Swann Security Video Doorbell with Angled Wedge
- How to Remove or Install a Hard Drive in MaxRanger4K™ Power Hub
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Pairing or Remote Access Guides
Play Back, Export, and Delete Recordings
- How to Delete Recordings in the Swann Security App and Recorder
- How to Export Recordings from Your Recorder to a USB
- How to Play Back Recordings on Your Recorder
- How to Playback and Export Recordings Using the Swann Security App
- How to Playback and Export Recordings with Swann Security on PC and Mac
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Notification Set Up
- How to Enable Push Notification on a Swann Security Recorder
- How to Enable Push Notification on Your NVW Recorder
- How to Set Up Push Notifications in Your Swann Security App
- Email Setup Guide for Swann Security Recorders
- How to Set Up Cloud Storage (Dropbox) on Your Recorder
- How to Set Up Email Alerts on Your NVW Recorder
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Password Reset
Firmware Update Guide
Other Features Set Up
- How to Factory Reset Your Swann Security Recorder
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- How to Manually Activate the Deterrent Feature
- How to Set Up Modes in Swann Security App
- How to Turn Off, Turn On, or Reboot MaxRanger4K™ Add-on Cameras and Doorbell
- How to Unpair my Device from my Swann Security Account
- How to Change the Camera Layout on Your Recorder's Live View
- How to Change the Camera Layout on Your Swann Security App
- How to Clear Your Swann Recorder's Settings and Storage for New Home Owners
- How to Enable or Disable the Guest User Access on Your Recorder
- How to Hide Some Cameras in Live View in the Swann Security App
- How to Set the Date and Time on a Recorder
- How to Set Up the Deterrent Feature on Your Recorder
- Step-by-Step Guide to Wireless Setup with SWACC-USBWIFI for Swann Recorders
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Fixes
Connectivity Issues
Power and Charging Problems
- Battery-powered Camera Not Charging? Here’s How to Fix It
- Fix Booting, Freezing, or Restarting Issues on Your Recorder
- Why Do Battery-Powered Security Cameras Drain Quickly
- Solar Camera Not Charging from Its Built-In Panel? Here’s What You Can Do
- Why Unused or Stored Electronics Stop Working
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Video and Audio Issues
- Possible Causes of Poor Night Vision
- Fixing “No Signal”, “Video Mode Not Supported”, or Blank Screen on Recorders
- How to Fix Dark Image During Night
- How to Fix Video Artifacts (Fuzzy, ""Grounded"", Flickering Video)
- Troubleshoot: Moisture or Condensation on the Camera Lens
- Why Is My Camera Feed Turning Black and White
- Why Is My Camera Feed Turning Pink or Purple (Discolouration)
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Storage Problems
Notification and Alert Issues
Compatibility and Setup Issues
- Error: Connection Failed
- Error: Device Association Failed
- Error: Device has been disposed
- Error: Device Timezone Out of Sync / Time Zone Mismatch
- Error: Failed to verify credentials / Failed to connect to device, retrying
- Error: Recorder required / No Recorder Found
- Error: This device is decommissioned
- Error Code: 2021 and P2P-MAC Address Mismatch
- Fix: Swann Security Device Already Paired to Another Account
- How to Create a Test User Account
- How to Resolve Missing Deterrent Controls on Add-on Cameras
- Why Does My Recorder Stops Recording After A Minute
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Security and Access Control
- Error: Failed to commit reset password
- Error: Failed to verify the email
- Error: Incorrect email format / The email address you have entered is not valid
- Error: Please use a valid user ID and password combination / Invalid user ID and/or password
- Error: There was a network error / Something went wrong
- Error: User name or password error
- Error: Your account has been locked, please try again after sometime
- How to Change Your Swann Security Account Email
- Error code 2002: Device already paired: How do I pair my camera to another phone?
- Error code 2026: Device user name or password mismatch
- How to stop sharing access to your unit or Swann Security account?
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FAQs
Setup and Installation
- How to Pair a MaxRanger4K™ Add-on Camera or Doorbell
- How to Pair Your MaxRanger4K™ Power Hub with the Swann Security App
- How to Pair Your Recorder Using the Swann Security app
- Anti-theft or Anti-tamper Screw Size for Swann Doorbells
- Camera Location Tips
- Can Add-on Cameras Be Connected Straight to a TV or Monitor or Paired to An App
- Can I add a second device to the app?
- Can You Send A Field Technician or Professional Installer
- Display connection guide for DVR/NVR/NVW
- Do I need a monitor or screen to setup the MaxRanger™?
- Do I need any software to operate the MaxRanger™?
- Do the antennas need to be fitted to the Hub and Cameras?
- Frequently-asked questions and tips to complete the Startup Wizard
- How Do I Get the Best Out of my Built-in Solar Panel
- How long can I run a HDMI cable from my Swann DVR/NVR to my HD TV?
- How to Install the Swann Security Video Doorbell with Angled Wedge
- How to Install the Weatherproof Seal for MaxRanger4K™ Cameras
- How to Pair a Chime to Your MaxRanger4K™ Video Doorbell
- How to Properly Seal Camera Rubber Covers to Maintain Ingress Protection Weatherproof Rating
- How to Remove or Install a Hard Drive in MaxRanger4K™ Power Hub
- Warning: You can only pair your device when in Home mode.
- What Cameras are Compatible with the SOACC-POLEMT Pole Mount
- What Is the Recommended Height for Installing a Video Doorbell
- What TV or Monitor is Compatible With Your Recorder
- Where is the Setup or Startup Wizard on Your Recorder
- Why does the Startup Wizard keep coming up?
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Basic Operation
- Explained: Single View Mode Icons in Swann Security App
- How to Delete Recordings in the Swann Security App and Recorder
- How to Extend the Battery Life of Your MaxRanger4K™ Camera
- How to Set Up Motion Detection on Swann Security Cameras
- How to Set Up Schedules for Modes in Swann Security App
- How to Turn Off, Turn On, or Reboot MaxRanger4K™ Add-on Cameras and Doorbell
- How to Use Push To Talk (PTT) in Swann Security App
- Why Some USB-C Chargers Do Not Work with Your Wireless Camera or Battery Pack
- Can I adjust the volume of the cameras via Swann Security app?
- Can I Delete Individual Recordings
- How App Sensitivity Translates to Recorder Levels
- How to block trees or unwanted movement from recording in my DVR / NVR or triggering too many notifications
- How to Change the Camera Layout on Your Recorder's Live View
- How to Change the Camera Layout on Your Swann Security App
- How to Change the Resolution of the Recorder
- How to digitally zoom in or out on a Recorder?
- How to Disable the Watermark on Your Recorder
- How to Hide Some Cameras in Live View in the Swann Security App
- How To Optimize Motion Detection
- How to Set the Date and Time on a Recorder
- How to Use Overscan
- Is it possible to use a remote controller or Bluetooth mouse for navigation in the recorder?
- Standard operation guides for Swann recorders
- What Does ""Not enough resources"" Mean When Doing Play back
- What Does the Red Lock in Playback Mean
- Where to Find Camera Battery Level
- Why Is There No Option for Continuous Recording?
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Device Features
- How to Get Rich Notification in Swann Security App
- How to Maximize Battery Life on MaxRanger4K™ Camera
- How to Set Up Push Notifications in Your Swann Security App
- SwannShield: Concierge – How It Works
- SwannShield: Notify Me When – How It Works
- Built-In vs Removable Batteries: How to Power Your Security Device
- Can I turn the white spotlights off?
- Can Solar Panel Be Used for Battery-powered Cameras
- Can the MaxRanger4K™ Video Doorbell Use a Solar Panel for Power
- How Does True Detect™ Work? (PIR Motion Detection Explained)
- How to Set Up the Deterrent Feature on Your Recorder
- How to Tell if Your MaxRanger4K™ Camera Is Charging
- How to Use Gmail as the Sender of Email Alerts on a Recorder
- How to Use Yahoo as the Sender of Email Alerts on a Recorder
- Notification Alternatives: Beyond Email Alerts
- Types of Email Alerts in Swann Security Recorders
- What is the Difference Between Mainstream and Substream
- What is the Power Rating of the MaxRanger4K™ Built-in Solar Panel
- What resolutions will the MaxRanger™ cameras record video at?
- Which Swann Recorders Support Swann Security Cloud Storage
- Why Battery-powered Add-on Cameras Stop Streaming to TV or Monitor
- Why Is Dropbox No Longer Available in the Swann Security App
- Show more
Connectivity and Remote Streaming
- What You Need to Make Your Swann Security Recorder Go Online
- Why Swann Security App Live View Stream at Lower Resolution
- Best Internet Connection for Security Cameras: A Complete Guide
- Can I Connect My Recorder to My 5 GHz Wi-Fi
- Can the MaxRanger™ Power Hub Connect Wirelessly to a Router
- Does the MaxRanger™ Power Hub need internet?
- How Far Can the MaxRanger4K™ Camera Be from the Hub
- How to get the beta app (Android)
- Mobile/Computer access: What is the media or client port?
- My cameras signal strength is weak even at recommended operating distance. What can I do to fix the issue?
- Viewing Swann cameras from the Internet: Comparing your speed
- What kind of mobile devices and computers can I use for remote viewing?
- Which App Works with My Device? Find Compatible and Legacy App Downloads
- Why is the image blurry on my tablet or phone?
- Why Mobile Internet Is Not Recommended for Security Cameras
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Account Management
- How to Change the Password of My Swann Security Account
- How to Change the Password of the Recorder
- How to Delete Your Swann Security Account?
- How to Share Your Swann Security Camera Access with Family and Trusted Users
- I Forgot My Swann Security Email Address. What Should I Do
- I forgot the password to my Swann Security account, how do I reset it?
- Why You’re Not Receiving the Password Reset Email
- Error: Please enter an email address that can be used to receive a reset code for a lost or forgotten password in the box below
- Fixing Subscription Update Errors
- How to Add a User in Swann Security for PC and Mac
- How To Disable the Password Prompt in the Main Menu
- How to Enable or Disable the Guest User Access on Your Recorder
- How to Get the MAC Address of a Recorder Using an Android Device
- How to Get the Recovery Code Using PC or Mac
- How to use your Swann Security+ Plan discount code
- I forgot my MaxRanger™ 'Admin' password, how to recover or reset it?
- Swann Security app: Error code 1015
- What Does the Error “A Recovery Email Has Not Been Configured on Your Device” Mean
- Why Does Your Recorder Restart or Asks For Password Every Sunday
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Firmware and Software Updates
Warranty
- After Troubleshooting, When Will I Receive the Replacement
- Can I Claim Warranty Without Official Receipt
- How to Check If Your Product Is Still Under Warranty
- I just purchased a product but one of the components / accessories is missing.
- I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
- I received my product from Swann Store but changed my mind. How do I return it?
- I received my replacement, but I am still getting the same issue. Can you replace it again?
- I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
- If you wish to report a hardware fault and are seeking repair or replacement
- The store will not give me a refund. How can I get one?
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General Information
- How to get the Swann Security App version and your phone's operating system version numbers
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- Understanding and Addressing False Triggers
- Why You Should Recharge Your Battery Before It Hits 0%
- Are all Swann cameras compatible with any Swann recorder?
- Can I Use A USB Hub to Expand The Number of USB Ports
- Can the Camera Detect Motion Through A Window or Pane of Glass
- Can the Camera See Through the Glass At Night
- Can the MaxRanger4K™ Power Hub or Base Station connect to other Swann products such as AllSecure cameras
- Display Scaling - why it can make software look weird, and what to do about it!
- Does my unit have a reset button?
- FAQs for New Home Owners with a Swann Security recorder and camera system
- How Many Days of Recordings Your Recorder Can Save
- How to Change the Notification Sound in the Swann Security App on Android
- How to check App Permissions or App Settings?
- How to Check If You Have a MaxRanger4K™ Power Hub or Base Station
- How to Check What Charger to Use for Battery-powered Camera
- How to Clear Your Swann Recorder's Settings and Storage for New Home Owners
- How to Convert RF files to MP4
- How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
- How to Install Swann Security iOS app to macOS (M-series Macs)
- How to Save Your Recorder Settings
- How to Unzip Files and Folders
- Infrared LED's - Why can I see red?
- Is DT01ABA100V the model number of my unit?
- Is it legal for me to record video and audio using the Swann CCTV (in a workplace or business, for example)?
- Is the MaxRanger™ compatible with ""Hey Google"" (formerly known as Google Assistant) or Alexa?
- MaxRanger4K™ Base Station LED Status
- MaxRanger4K™ Cameras: Black Antenna vs. White Antenna Compatibility Explained
- Preventing Insects from Triggering Your Security Cameras
- Quick Guide: Where to Get the Model Number of a Swann Product
- Recorder Storage: How to assess your HDD capacity and storage requirements
- S/No or serial number
- Swann Recorders Hardware Noises - What does it mean?
- The Risks of Buying Secondhand Systems—and Why You Should Choose Authorized Sellers
- Top 5 Websites to Convert .264 Files to MP4 or AVI
- Understanding LED Indicator Meanings on DVRs, NVRs, and Hubs
- Understanding Motion Blur and How to Manage It
- Understanding Recording Management: Ensuring Integrity and Security
- Unrecorded/Deleted footage cannot be recovered
- What are the App Permissions in Swann Security for?
- What Are The Differences Between NVW-MR4KCAM and NVW-MAXV2CAM
- What devices are compatible with my Solar Panel?
- What Each Part of the Model Number Means
- What hard drives can I use with my recorder?
- What is an IR-cut Filter
- What is N3960?
- What is the difference between accessing a recorder via mobile app, computer software, and TV-mouse?
- What Makes Recorders Use a Lot of Internet Data
- What Other Additional Tools Can I Use to Fully Utilize My MaxRanger4K™
- What power adapter should I use?
- What Type of Security System Should You Buy?
- Where to get the QR Code for pairing in Swann Security app
- Why Do I See Light Edges or Glows in Pictures at Night
- Why do moving objects blur and how to correct this?
- Why Is My Camera Image Cloudy or Blurry at Night or Early Morning
- Why is the license plate blurry in the camera's live view or recording?
- Why Your Storage Device Shows Incorrect Capacity on Your Computer
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