NVW-800 - SecureAlert™ / AllSecure600 / AllSecure4K Wireless Recorder
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Welcome to our NVW-800 - SecureAlert™ / AllSecure600 / AllSecure4K Wireless Recorder resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.
Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!
Guides
SecureAlert™ Kit – NVW-800 recorder with NVW-800CAM or NVW-500CAM
AllSecure600 / AllSecure4K Kit – NVW-800 recorder with NVW-600CMB or NVW-AS4KCAM
Specs
| Model Number | NVW-800 - SecureAlert™ / AllSecure600 / AllSecure4K |
|---|---|
| Recorder Type | NVW - Wireless recorders |
| App | Swann Security |
| Software | Swann Security - PC or Mac |
| Camera Connection | Wireless - 2.4 GHz |
| Max Number of Cameras | Up to 8 |
| Max Recording Resolution | Up to 4K |
| Display Connection | HDMI |
| Storage Options | 2.5" HDD, micro SD |
| Max Storage Capacity | Up to 512GB microSD, Up to 5TB HDD |
| Support for External Storage | Up to 8TB |
| Internet Connection Options | Ethernet, Wi-Fi (2.4 GHz) |
| Power Connector | barrel-type |
| Power Source | 12V 2A |
| Color | white |
Downloads
- Android
- iOS
- Windows
- Mac
Videos
Select a video you want to watch or click here for the entire YouTube playlist (SecureAlert | AllSecure600 | AllSecure4K)
Basics
Installation and Initial Set Up
Pairing or Remote Access Guides
Play Back, Export, and Delete Recordings
- How to Delete Recordings in the Swann Security App and Recorder
- How to Export Recordings from Your Recorder to a USB
- How to Play Back and Export Recordings Using the Swann Security App
- How to Play Back Recordings on Your Recorder
- How to Playback and Export Recordings with Swann Security on PC and Mac
- Show more
Notification Set Up
- How to Enable Push Notification on a Swann Security Recorder
- How to Set Up Push Notifications in Your Swann Security App
- Email Setup Guide for Swann Security Recorders
- How to Set Up Cloud Storage (Dropbox) on Your Recorder
- How to Set Up Email Alerts on Your NVW Recorder
- How to Setup Cloud Storage on a Wireless Recorder
- Show more
Password Reset
Firmware Update Guide
Other Features Set Up
- How to Factory Reset Your Swann Security Recorder
- How to Get Your Swann Security Unique Support Code
- How to Manually Activate the Deterrent Feature
- How to Set Up Modes in Swann Security App
- How to Unpair my Device from my Swann Security Account
- How to Change the Camera Layout in the Swann Security App
- How to Change the Camera Layout on Your Recorder's Live View
- How to Enable or Disable the Guest User Access on Your Recorder
- How to Set the Date and Time on a Recorder
- How to Set Up the Deterrent Feature on Your Recorder
- Show more
Fixes
Connectivity Issues
Power and Charging Problems
Recording Issues
- Camera Is Not Detecting Movement
- Error: Cannot find any clips on this date
- How to Fix False Triggers and Missed Motion Detection on Swann Security Cameras
- Recorder or Standalone Camera Not Recording? Here’s How to Fix It
- Cloud Recording Is Not Working on Swann Security Devices
- Error: Playback Unavailable
- Show more
Video and Audio Issues
- Fixing “No Signal”, “Video Mode Not Supported”, or Blank Screen on Recorders
- Troubleshoot: Moisture or Condensation on the Camera Lens
- Video Loss Troubleshooting for AllSecure650 and AllSecure600
- Why Is My Camera Feed Turning Black and White
- Why Is My Camera Feed Turning Pink or Purple (Discolouration)
- Show more
Storage Problems
Notification and Alert Issues
- Why Does the Recorder Keep Beeping
- Show more
Compatibility and Setup Issues
- Error: Connection Failed
- Error: Device Association Failed
- Error: Device has been disposed
- Error: Device Timezone Out of Sync / Time Zone Mismatch
- Error: Failed to verify credentials / Failed to connect to device, retrying
- Error: This device is decommissioned
- Error Code: 2021 and P2P-MAC Address Mismatch
- Fix: Swann Security Device Already Paired to Another Account
- How to Create a Test User Account
- How to Resolve Missing Deterrent Controls on Add-on Cameras
- Show more
Security and Access Control
- Error: Failed to commit reset password
- Error: Failed to verify the email
- Error: Incorrect email format / The email address you have entered is not valid
- Error: Please use a valid user ID and password combination / Invalid user ID and/or password
- Error: There was a network error / Something went wrong
- Error: User name or password error
- Error: Your account has been locked, please try again after sometime
- Error code 2002: Device already paired: How do I pair my camera to another phone?
- Error code 2026: Device user name or password mismatch
- Error: The given email address has not yet been confirmed
- Notice: No permission! on Swann Security Recorder
- Show more
FAQs
Setup and Installation
- Getting Started: What to Prepare Before Using Your Swann Security System
- How to Pair an Add-on NVW Camera to the Hub
- How to Pair Your Recorder Using the Swann Security app
- Camera Location Tips
- Can I add a second device to the app?
- Can You Send A Field Technician or Professional Installer
- Connect Your Swann Recorder to a Router Using an Ethernet Cable
- How to Complete the Startup Wizard on Your Swann Recorder
- How to Connect a Display and Mouse to Your Swann Security Recorder
- How to Remove or Install a Hard Drive in NVW-800
- Show more
Basic Operation
- Explained: Single View Mode Icons in Swann Security App
- How to Configure Motion Detection on a Swann Security Recorder
- How to Delete Recordings in the Swann Security App and Recorder
- How to Format Local Storage on Your Swann Device Using Swann Security App
- How to Set Up Schedules for Modes in Swann Security App
- How to Use Push To Talk (PTT) in Swann Security App
- How App Sensitivity Translates to Recorder Levels
- How to Change the Camera Layout in the Swann Security App
- How to Change the Camera Layout on Your Recorder's Live View
- How to Change the Resolution of the Recorder
- How to digitally zoom in or out on a Recorder?
- How to Disable the Watermark on Your Recorder
- How to Set the Date and Time on a Recorder
- How to Use Overscan
- What Does the Red Lock in Playback Mean
- Where to Find Camera Battery Level
- Why Is There No Option for Continuous Recording
- Show more
Device Features
- How to Get Rich Notification in Swann Security App
- How to Set Up Push Notifications in Your Swann Security App
- How to Set Up the Deterrent Feature on Your Recorder
- How to Use Gmail as the Sender of Email Alerts on a Recorder
- Mainstream vs Substream: What's the Difference
- Notification Alternatives: Beyond Email Alerts
- Types of Email Alerts in Swann Security Recorders
- Which Swann System Supports Swann Security Cloud Storage
- Why Is Dropbox No Longer Available in the Swann Security App
- Show more
Connectivity and Remote Streaming
- What You Need to Make Your Swann Security Recorder Go Online
- Why Swann Security App Live View Stream at Lower Resolution
- Can Your Wireless System Connect to a Hidden Wi-Fi or SSID
- Changing and selecting the best Wireless Channel
- Complete Guide to Connecting an NVW Power Hub to a Wireless Router
- How Much Bandwidth Your Recorder Needs When Streaming
- How to boost your WiFi signal and extend WiFi range
- macOS: Support Ending for Intel-based apps
- Mobile/Computer access: What is the media or client port?
- My AllSecure camera's Wi-Fi drops out from time to time, what can I do about that?
- Should I use Mesh or AP to connect my AllSecure camera(s)?
- What is the Optimal Channel Width for Wireless systems?
- What is the Wi-Fi range of NVW camera from the NVW recorder?
- Show more
Account Management
- How to Change the Password of My Swann Security Account
- How to Change the Password of the Recorder
- How to Change Your Swann Security Account Email
- How to Delete Your Swann Security Account?
- How to Share Your Swann Security Camera Access with Family and Trusted Users
- I Forgot My Swann Security Email Address. What Should I Do
- Why You’re Not Receiving the Password Reset Email
- Error: Please enter an email address that can be used to receive a reset code for a lost or forgotten password in the box below
- Fixing Subscription Update Errors
- How to Add a User in Swann Security for PC and Mac
- How To Disable the Password Prompt in the Main Menu
- How to Enable or Disable the Guest User Access on Your Recorder
- How to Get the Recovery Code Using PC or Mac
- How to Stop Sharing Access to Your Swann Security Account
- How to use your Swann Security+ Plan discount code
- Swann Security app: Error code 1015
- What Does the Error “A Recovery Email Has Not Been Configured on Your Device” Mean
- Show more
Firmware and Software Updates
- Checking for Firmware Updates on Your Swann Security System
- How to Install Swann Security for Mac
- How to Update Your Recorder Firmware Using Swann Security for PC and Mac
- Software Package Error: What Does This Mean
- Where to Find the MAC Address and Firmware Version of Your Swann Security Device
- Show more
Warranty
- After Troubleshooting, When Will I Receive the Replacement
- Can I Claim Warranty Without Official Receipt
- How to Check If Your Product Is Still Under Warranty
- I just purchased a product but one of the components / accessories is missing.
- I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
- I received my product from Swann Store but changed my mind. How do I return it?
- I received my replacement, but I am still getting the same issue. Can you replace it again?
- I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
- If you wish to report a hardware fault and are seeking repair or replacement
- The store will not give me a refund. How can I get one?
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General Information
- How to get the Swann Security App version and your phone's operating system version numbers
- How to Get Your Swann Security Unique Support Code
- Access Your Swann Camera Using RTSP
- Can I Use A USB Hub to Expand The Number of USB Ports
- Display Scaling - why it can make software look weird, and what to do about it!
- FAQs for New Home Owners with a Swann Security recorder and camera system
- How Many Days of Recordings Your Recorder Can Save
- How to Convert RF files to MP4
- How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
- How to Install Swann Security iOS app to macOS (M-series Macs)
- How to Save Your Recorder Settings
- Is it legal for me to record video and audio using the Swann CCTV (in a workplace or business, for example)?
- Quick Guide: Where to Get the Model Number of a Swann Product
- S/No or serial number
- Top 5 Websites to Convert .264 Files to MP4 or AVI
- Understanding LED Indicator Meanings on DVRs, NVRs, and Hubs
- Understanding Motion Blur and How to Manage It
- Understanding Recording Management: Ensuring Integrity and Security
- What hard drives can I use with my recorder?
- What power adapter should I use?
- Where to Find the QR Code or Device ID on Your Swann Security Device
- Why Unused or Stored Electronics Stop Working
- Why Your Storage Device Shows Incorrect Capacity on Your Computer
- Show more