NVW-800 - SecureAlert™ / AllSecure600 / AllSecure4K Wireless Recorder
Welcome to our NVW-800 - SecureAlert™ / AllSecure600 / AllSecure4K Wireless Recorder resource hub! Whether you’re just starting or have been using it for a while, we’re here to help you get the most out of it. We’ve put together all the essential resources you might need, all in one place.
Feel free to explore each section below to find what you need. And if you have any questions, don’t hesitate to reach out to our support team. Let’s dive in!
NOTE: Visit swann.com to check the specifications and deals available (make sure to choose the right country).
Check out the Product Specification Sheet article if you want to compare specifications of the same product line side-by-side.
Manuals and Quick Start Guides
Mobile App
Computer Software
Video Tutorials
Select a video you want to watch or click here for the entire YouTube playlist (SecureAlert | AllSecure600 | AllSecure4K)How-to Guides
- How to Delete Recordings on Your Recorder
- How to Export Recordings from Your Recorder to a USB
- How to Play Back Recordings on Your Recorder
- How to Playback and Export Recordings Using the Swann Security App on Android
- How to Playback and Export Recordings Using the Swann Security App on iOS
- How to Playback and Export Recordings with Swann Security on PC and Mac
- How to Change the Camera Layout on Your Recorder's Live View
- How to Change the Camera Layout on Your Swann Security App
- How to Change the Password of the Recorder
- How to Clear Your Swann Recorder's Settings and Storage for New Home Owners
- How to Enable or Disable the Guest User Access on Your Recorder
- How to Factory Reset Your Recorder
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- How to Hide Some Cameras in Live View in the Swann Security App
- How to Manually Activate the Deterrent Feature
- How to Set the Date and Time on a Recorder
- How to Set Up Modes in Swann Security App
- How to Set Up the Deterrent Feature on Your Recorder
- How to Unpair my Device from my Swann Security Account
Troubleshooting Guides
- Error Code: 2021 and P2P-MAC Address Mismatch
- Error: Device Association Failed
- Error: Device has been disposed
- Error: Device Timezone Out of Sync / Time Zone Mismatch
- Error: Failed to verify credentials / Failed to connect to device, retrying
- Error: This device is decommissioned
- How to Create a Test User Account
- How to Resolve Missing Deterrent Controls on Add-on Cameras
- Why Does My Recorder Stops Recording After A Minute
- Error code 2002: Device already paired: How do I pair my camera to another phone?
- Error code 2026: Device user name or password mismatch
- Error: Please use a valid user ID and password combination
- How to stop sharing access to your unit or Swann Security account?
- Swann Security app: Login failed: Incorrect email format
- Swann Security app: Login failed: User account does not exist
FAQs
- Can I add a second device to the app?
- Can You Send A Field Technician or Professional Installer
- Display connection guide for DVR/NVR/NVW
- Frequently-asked questions and tips to complete the Startup Wizard
- How long can I run a HDMI cable from my Swann DVR/NVR to my HD TV?
- How to Pair an Add-on NVW Camera to the Hub
- How to Pair Your Recorder Using the Swann Security app
- How to Remove or Install a Hard Drive in NVW-800
- Warning: You can only pair your device when in Home mode.
- What TV or Monitor is Compatible With Your Recorder
- Where is the Setup or Startup Wizard on Your Recorder
- Why does the Startup Wizard keep coming up?
- How App Sensitivity Translates to Recorder Levels
- How Settings and Surroundings Impact Motion Detection
- How to block trees or unwanted movement from recording in my DVR / NVR or triggering too many notifications
- How to Change the Camera Layout on Your Recorder's Live View
- How to Change the Camera Layout on Your Swann Security App
- How to Change the Resolution of the Recorder
- How to digitally zoom in or out on a Recorder?
- How to Disable the Watermark on Your Recorder
- How to Format the Local Storage in a Swann Security Recorder
- How to Hide Some Cameras in Live View in the Swann Security App
- How to Set the Date and Time on a Recorder
- How to Set Up Schedules for Modes in Swann Security App
- How to Use Overscan
- How to Use Push To Talk (PTT) in Swann Security App
- Is it possible to use a remote controller or Bluetooth mouse for navigation in the recorder?
- Standard operation guides for Swann recorders
- What Does "Not enough resources" Mean When Doing Play back
- What Does the Red Lock in Playback Mean
- Why Is There No Option for Continuous Recording?
- Will I have 2 copies of the same recording if I set the recorder to record both in Continuous and Motion?
- Amazon Alexa and Google Assistant FAQ
- Dynamic or Descriptive Notification in Swann Security App
- How to Get Rich Notification in Swann Security App
- How to Set Up Push Notifications in Your Swann Security App
- How to Set Up the Deterrent Feature on Your Recorder
- How to Use Gmail as the Sender of Email Alerts on a Recorder
- How to Use Yahoo as the Sender of Email Alerts on a Recorder
- Notification Alternatives: Beyond Email Alerts
- Swann Security Recorder: Can They Store Recordings to the Cloud?
- Types of Email Alerts in Swann Security Recorders
- What is the Difference Between Mainstream and Substream
- What is the max hard drive size I can use with the AllSecure4K system?
- Where Can I Find My Recorder's Cloud Recordings
- Why Are the Deterrent Light, Siren, and SwannForce Disabled on My Recorder?
- Why Is Dropbox No Longer Available in the Swann Security App
- Best Internet Connection for Security Cameras: A Complete Guide
- Can the AllSecure650 or AllSecure4K System Connect to 5 GHz Wi-Fi
- Can Your Wireless System Connect to a Hidden Wi-Fi or SSID
- Changing and selecting the best Wireless Channel
- Does my DVR/NVR/NVW need Internet?
- How Much Bandwidth Your Recorder Needs When Streaming
- How to boost your WiFi signal and extend WiFi range
- How to get the beta app (Android)
- Mobile/Computer access: What is the media or client port?
- My AllSecure camera's Wi-Fi drops out from time to time, what can I do about that?
- Remote App Information and Downloads
- Should I use Mesh or AP to connect my AllSecure camera(s)?
- Viewing Swann cameras from the Internet: Comparing your speed
- What is the Optimal Channel Width for Wireless systems?
- What is the Wi-Fi range of NVW camera from the NVW recorder?
- What kind of mobile devices and computers can I use for remote viewing?
- Which app do I use to connect my smartphone to my Swann system?
- Why is the image blurry on my tablet or phone?
- Why Mobile Internet Is Not Recommended for Security Cameras
- Wi-Fi Connectivity Improvement Tips for Swann Products
- Error: Please enter an email address that can be used to receive a reset code for a lost or forgotten password in the box below
- Fixing Subscription Update Errors
- How to Add a User in Swann Security for PC and Mac
- How to Change the Password of My Swann Security Account
- How to Change the Password of the Recorder
- How to Change Your Swann Security Account Email
- How to Delete Your Swann Security Account?
- How To Disable the Password Prompt in the Main Menu
- How to Enable or Disable the Guest User Access on Your Recorder
- How to Get the MAC Address of a Recorder Using an Android Device
- How to use your Swann Security+ Plan discount code
- I Forgot My Swann Security Email Address. What Should I Do
- I forgot the password to my Swann Security account, how do I reset it?
- Swann Security app: Error code 1015
- Swann Security app: Sign in Failed: Your account has been locked
- Why Does Your Recorder Restart or Asks For Password Every Sunday
- Why You’re Not Receiving the Password Reset Email
- How do I know if my unit's firmware has an update (Swann Security app models)
- How to Find Your Swann Recorder Firmware, P2P or UID, and MAC Address
- How to Install Swann Security for Mac
- How to Update Your Recorder Firmware Using Swann Security for PC and Mac
- Software Package Error: What Does This Mean
- After Troubleshooting, When Will I Receive the Replacement
- Can I Claim Warranty Without Official Receipt
- Do You Provide Out-of-Warranty Repairs
- Frequently-asked questions about Warranty, Repair/Replacement and Returns
- How to Check If Your Product Is Still Under Warranty
- I just purchased a product but one of the components / accessories is missing.
- I Purchased Extended Warranty from the Retailer. Can I Get A Replacement
- I received my product from Swann Store but changed my mind. How do I return it?
- I received my replacement, but I am still getting the same issue. Can you replace it again?
- I shipped my unit with the RA form. Will I receive a brand new, upgraded, or repaired unit?
- If you wish to report a hardware fault and are seeking repair or replacement
- The store will not give me a refund. How can I get one?
- Are all Swann cameras compatible with any Swann recorder?
- Can I Use A USB Hub to Expand The Number of USB Ports
- Display Scaling - why it can make software look weird, and what to do about it!
- Does my unit have a reset button?
- FAQs for New Home Owners with a Swann Security recorder and camera system
- How Many Days of Recordings Your Recorder Can Save
- How to check App Permissions or App Settings?
- How to Clear Your Swann Recorder's Settings and Storage for New Home Owners
- How to Convert RF files to MP4
- How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware
- How to get the Swann Security App version and your phone's operating system version numbers
- How to get your phone's OS version
- How to Get Your Swann Security Unique Support Code and Why Do We Need It
- How to Save Your Recorder Settings
- How to unzip files and folders?
- Is DT01ABA100V the model number of my unit?
- Is it legal for me to record video and audio using the Swann CCTV (in a workplace or business, for example)?
- Quick Guide: Where to Get the Model Number of a Swann Product
- Recorder Storage: How to assess your HDD capacity and storage requirements
- Recorders PWR, HDD, and Network LED Status
- S/No or serial number
- Swann Recorders Hardware Noises - What does it mean?
- The Risks of Buying Secondhand Systems—and Why You Should Choose Authorized Sellers
- Top 5 Websites to Convert .264 Files to MP4 or AVI
- Understanding and Addressing False Triggers
- Understanding Motion Blur and How to Manage It
- Understanding Recording Management: Ensuring Integrity and Security
- Unrecorded/Deleted footage cannot be recovered
- What are the App Permissions in Swann Security for?
- What Each Part of the Model Number Means
- What hard drives can I use with my recorder?
- What is N3960?
- What is the difference between accessing a recorder via mobile app, computer software, and TV-mouse?
- What Makes Recorders Use a Lot of Internet Data
- What power adapter should I use?
- What Type of Security System Should You Buy?
- Where to get the QR Code for pairing in Swann Security app
- Why do moving objects blur and how to correct this?
- Why is the license plate blurry in the camera's live view or recording?
- Why Your Storage Device Shows Incorrect Capacity on Your Computer