How to Get Your Swann Security Unique Support Code and Why Do We Need It
If you are using our Swann Security mobile app to view your cameras and manage your Swann devices, you can help our Tech Support agents assist you quicker next time you contact us via phone, email, or chat by providing your unique support code.
It will only take you a few seconds to generate this one-time code!
By providing this code, our Tech Support agents will be able to quickly identify the below information:
- Your Swann Security profile information and Secure+ subscription status
- Devices you have linked to your Swann Security app
- Health status of your devices (offline and online cameras/devices, firmware (FW) version, battery status, and etc).
Having all this important information in front of our support agents means quicker troubleshooting steps and faster resolution of your case.
So go ahead and follow the guide below based on your mobile device type to find your code.
Note: Generating a unique support requires a minimum Swann Security app v2.9.49 for Android and v4.9.8 for iOS.
How to find your Unique Support Code on Android