How to Clear Swann Security App Cache and Why
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The steps to refresh the Swann Security app depend on whether you use an Android phone or an iPhone. Follow the instructions for your device below.
Choose Your Phone Type
Android users: You can clear the app cache to help resolve some app issues. Do not select "Clear data" unless you are prepared to sign in and set up the app again.
Clear Cache vs. Clear Data
Android may give you two options when managing the Swann Security app's storage: Clear cache and Clear data.
These options have different effects.
| Option | What happens |
|---|---|
| Clear cache | Removes temporary information stored by the app, such as cached clips, activity, and history. |
| Clear data | Resets the app and removes stored login information and app settings. You will need to sign in again and may need to configure the app again. |
Important: Select "Clear cache", not "Clear data"
If you are troubleshooting the Swann Security app, clear the cache first.
Do not tap "Clear data" unless you specifically need to reset the app and have your Swann Security login details available.
Clearing app data does not delete recordings stored on your camera or in the cloud. However, it removes information stored locally by the app, including login information and user settings.
Why Clear the Swann Security App Cache?
Clearing the cache can help when the Swann Security app is:
- Not displaying information correctly
- Experiencing playback issues
- Acting slowly or unexpectedly
- Showing outdated information
- Using unnecessary storage on your phone
The app cache can contain information such as viewed clips, activity, and history. Clearing it removes this temporary information so the app can refresh it.
How to Clear the Swann Security App Cache on Android
- Open Settings on your phone, scroll down, and select Apps.
- Tap Swann Security.
- Select Storage.
- Tap Clear cache.
Stop if you see "Clear data"
Do not select Clear data unless you specifically need to reset the app.
If you select Clear data, the Swann Security app will be reset. You will need to sign in again and may need to configure your app settings again.
How to Refresh the Swann Security App on iPhone
iPhone does not provide the same Clear cache option available on Android. To refresh the Swann Security app, you can offload the app and then reinstall it.
To refresh the Swann Security app:
- Open Settings then select General.
- Tap iPhone Storage.
- Select Swann Security.
- Tap Offload App.
- When prompted, tap Offload App again to confirm.
- On the same page, tap Reinstall App.
What Does Offload App Do?
Offloading an app removes the app itself while keeping its documents and data on your iPhone. Reinstalling the app restores the app so you can use it again.
Summary
Android: Clear the Swann Security app's cache when troubleshooting. Do not select Clear data unless you are intentionally resetting the app.
iPhone: Use Offload App, then reinstall the Swann Security app to refresh it.