I have set up my camera but in the app, it always says offline
SWIFI-SE2KBC, SWIFI-4KXTRMECO, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC, WHD-FLOCAM, WHD-OUTCAM, WHD-INDCAM
Answer: Setting up Wi-Fi can sometimes be challenging due to case-sensitive and complex passwords. To ensure you have the correct Wi-Fi settings and password, follow the initial setup process as detailed in the Quick Start Guide and User Manual, ensuring you enter the password exactly as shown on your Wi-Fi network device.
Before starting, confirm your phone is connected to the desired network, as this information is stored on the camera during setup.
If the details are correct but the camera still appears offline, try moving the camera and/or Wi-Fi router closer to each other to establish a connection.
Related issues reported by customers:
- Camera Goes Offline While Pairing – What to Do - also applicable if it is intermittently working
- Swann Security App pairing Wi-Fi cameras: Special characters on Wi-Fi credentials