Error: Device Association Failed
When you see this error message upon pairing your device using the Swann Security app, you might encounter one of the scenarios below. Browse through them to see if one of them fits your case.
If you received the same error message but have different details or descriptions, send a FEEDBACK using the link at the end of this article and attach a screenshot of the error message you received.
Error Classifications
Sign in failed
SCENARIO: You are trying to pair the recorder, but you forgot its password.
How to Fix It?
You can reset the recorder's password by following the instructions here
Once done, pair again the recorder and use its new password.
Already Registered to Another Account
SCENARIO: The device is already paired to an account, but you are trying to pair it on a different account.
A device can only be paired to a single Swann Security account.
How to Fix It?
Unpair the device from where it is paired
Once unpaired, you should now be able to pair it on your own account.
Can’t find which account it’s paired to?
If you’re unsure where the device is registered — for example, it was set up by another user, installer, or it is a secondhand device — review this guide
Device is Offline
SCENARIO: The device is turned off, not connected to the router, or lost internet connection.
A device can only be paired if it is online or has internet connection.
How to Fix It?
Follow this article on how to fix an offline recorder
Once done, you can try to pair it again
We are unable to process your request
When you see this error message, the cause of the error is unknown.
How to Fix It?
- Reboot your Swann device.
- Reboot your internet (modem and/or router).
- Restart the Swann Security app.
- Try again after couple of hours.