How to Check If Your Product Is Still Under Warranty
Answer: Go to the website of the store where you purchased it from. Warranty and returns vary by retailer and distributor in specific regions.
Check your tax invoice as it is usually indicated as either 1-year or 2-years from the date of purchase.
NOTE: The date of purchase on your receipt is the start date of your Warranty; not when you start using the product.
Brand new units (AU, UK, US and CA) purchased directly on swann.com in 2025 have a 2-year standard warranty; Refurbished units (in US and CA only) have 3 months while (in Australia), it is 1 year.
What are out of warranty products?
A product is considered out of warranty for any of the following:
- The time lapsed from the date of purchase (indicated on the receipt) is beyond the standard warranty period of the product.
- The product is not linked to a Secure+ subscription, and the product was bought more than 24 months ago.
- You subscribed to Secure+ after 6 months from the date of purchase, and it has been more than 24 months since the date of purchase.
- You unsubscribed from Secure+ at any time after 6 months from the date of purchase, and it has been more than 24 months since the date of purchase.
- You do not have proof of purchase or official receipt, credit card transaction, or bank statement. (See Can I claim warranty without official receipt?)
- You bought the product from a private seller, garage sale or fete.
- You bought at auction where the auctioneer acted as an agent for the owner.
- You received the product(s) as a gift. The warranty is non-transferrable without a copy of the original receipt (from an authorized reseller).
- You purchased from a retailer who is not affiliated with Swann. (See Swann authorized retailers)
- The warranty is void based on failure to meet the conditions set out in warranty terms or misuse of the product unrelated to the cause of a technical failure.
If Your Product Is No Longer Under Warranty
If your product is confirmed to be outside the manufacturer’s warranty period, the options available will depend on the product’s age, lifecycle status, and applicable consumer‑law considerations.
What “Out of Warranty” Means
Being “out of warranty” means the product is no longer covered by the manufacturer’s limited warranty. This typically applies to products that were purchased outside the stated warranty period or that have reached end‑of‑life.
Some products may still be eligible for technical support assistance, such as setup guidance or access to help articles, even when they are no longer covered by warranty service or replacement.
What to Do Next
1. Confirm the Product’s Lifecycle Status
Some Swann products have reached end‑of‑life, meaning they are no longer manufactured or supported for service remedies such as repair or replacement.
However, technical support resources may still be available for guidance.
🔗 Learn more about legacy and end‑of‑life products: {{link}}
2. Understand Service Eligibility
For products that are out of warranty or have reached end‑of‑life, repair or replacement options are generally not available through Swann’s service processes.
Where available under applicable consumer‑protection laws, eligibility for remedies is assessed on a case‑by‑case basis, taking into account factors such as product age, usage, and lifecycle status.
Nothing in this article limits any rights you may have under applicable consumer‑protection laws.
3. Review Troubleshooting and Support Resources
If your product is experiencing issues:
- Review relevant Support Centre articles
- Check setup and troubleshooting guides for your model
- Contact Swann Support for guidance, where available
This assistance may help clarify whether the issue relates to configuration, compatibility, or the age of the product.
4. Consider Current Swann Products
If your product is no longer service‑eligible, Swann offers a range of current camera systems designed for today’s mobile apps, operating systems, and network standards.
🔗 View current products in the Swann Store
This option is provided for convenience and does not imply entitlement to a replacement or upgrade.
A Note on Consumer Law
Consumer‑protection laws vary by country, including Australia, the United States, and the United Kingdom. While warranties have defined terms, local consumer laws may provide additional rights depending on circumstances such as product age, usage, and reasonable durability expectations.
The end‑of‑life status of a product is a relevant consideration when assessing available remedies.