Why Is Dropbox No Longer Available in the Swann Security App
Answer: Dropbox integration is no longer available for recorders with Agent Version 4.2 or higher and Swann Security accounts with an 'Unlimited' plan.
| Swann Security account plan | Agent Version below 4.2 | Agent Version 4.2 and above |
|---|---|---|
| Free or Extra plan | Dropbox | Dropbox |
| Unlimited plan | Dropbox | Swann Security Cloud |
This change is actually an improvement! For users meeting these requirements, recordings are now saved directly to Swann's Cloud server instead of Dropbox. This provides a smoother and more seamless playback experience within the Swann Security app.
Want to know if your recorder is capable of using Swann Security Cloud Storage?
Visit this article to learn more
Common and Related Questions
Where Can I Check My Recorder's Agent Version
Using Swann Security app: You can find these information in About Device (Android) or Technical Details (iOS) of your device
Learn how to get other device details in this article
Via Recorder's Menu: You can also access the Main Menu using a mouse and monitor connected to your recorder, then go to System > Information
What Does Swann Security Cloud Offer
- Cloud Storage Duration: 60 days of cloud storage.
- Channel Upload Capabilities: All channels can upload clips triggered by human detection. Please note that two clips will be uploaded at a time.
- Full Clip Upload: Unlike Dropbox, full video clips are uploaded to the Swann Security cloud.
- Unlock Smart Filtering: Find Person and Vehicle Detection Clips by filtering events in Swann Security app
How to View the Cloud Recordings
Cloud clips will appear in Swann Security app if the recorder is offline.
Learn more about Swann Security Cloud Storage here