Why Is Dropbox No Longer Available in the Swann Security App
DVR4-4480G, DVR4-4480RN, DVR4-4480V, DVR4-4580G, DVR4-4580RN, DVR4-4580V, DVR4-4680, DVR4-4680RN, DVR4-4685, DVR4-4685RN, DVR4-4780V, DVR4-4980V, DVR4-5580, DVR4-5580G, DVR4-5580RN, DVR4-5680, DVR4-5680RN, DVR8-4480G, DVR8-4480RN, DVR8-4480V, DVR8-4580G, DVR8-4580RN, DVR8-4580V, DVR8-4680, DVR8-4680A, DVR8-4680RN, DVR8-4685, DVR8-4685RN, DVR8-4780V, DVR8-4880RN, DVR8-4980, DVR8-5580, DVR8-5580A, DVR8-5580G, DVR8-5580RN, DVR8-5580RU, DVR8-5680, DVR8-5680A, DVR8-5680RN, DVR8-5680RU, DVR8-5880RU, DVR16-4580G, DVR16-4580RN, DVR16-4580V, DVR16-4680, DVR16-4680A, DVR16-4680RN, DVR16-4680RU, DVR16-4880RU, DVR16-4980, DVR16-5580, DVR16-5580G, DVR16-5580G2, DVR16-5580RU, NVR8-8580, NVR8-8580RN, NVR8-8780, NVR8-8780RN, NVR16-8580, NVR16-8580RN, NVR16-8780, NVR16-8780RN, NVW-650, NVW-800, NVW-MR4K, DVR4-4680XN, DVR4-4680XU, DVR4-5680XN, DVR8-4680X, DVR8-4680XN, DVR8-4680XU, DVR8-5680X, DVR8-5680XU, NVR8-ADVANX, NVR16-ADVANX
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Answer: Dropbox integration is no longer available for recorders with Agent Version 4.2 or higher and Swann Security accounts with an 'Unlimited' plan.
| Swann Security account plan | Agent Version below 4.2 | Agent Version 4.2 and above |
|---|---|---|
| Free or Extra plan | Dropbox | Dropbox |
| Unlimited plan | Dropbox | Swann Security Cloud |
This change is actually an improvement! For users meeting these requirements, recordings are now saved directly to Swann's Cloud server instead of Dropbox. This provides a smoother and more seamless playback experience within the Swann Security app.
Where Can I Check My Recorder's Agent Version
Using the Swann Security app, go to your device's settings, then go to About Device (Android) / Technical Details (iOS).
You can also access the Main Menu using a mouse and monitor connected to your recorder, then go to System > Information.
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What Does Swann Security Cloud Offer
- Cloud Storage Duration: 60 days of cloud storage.
- Channel Upload Capabilities: All channels can upload clips triggered by human detection. Please note that two clips will be uploaded at a time.
- Full Clip Upload: Unlike Dropbox, full video clips are uploaded to the Swann Security cloud.
- Human Detection Uploads: Only clips with human detection are uploaded to the cloud.
How to View the Cloud Recordings
Visit this article to know how: Where Can I Find My Recorder's Cloud Recordings