Error: The device you are trying to pair is already registered to another account
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TL;DR You can either:
- Unpair the device from the Swann Security account paired to it; or
- If you don't know where it is paired, reach out to Support to have this issue isolated and fixed.
Imagine getting a new security device, excited to set it up and secure your home or business, only to find out that you can’t connect it to your account. You might see a message telling you the device is already paired with another account. Frustrating, right? This situation can happen for a few common reasons, like forgetting you previously set up the device, selling or buying a second-hand unit without unpairing it, or asking someone else to help you set it up but skipping the step to unpair it from their account.
To help you navigate this issue, we’ve created a simple guide to understand why this happens and how to resolve it.
Error Message
| Android | iOS |
If this is the error message you are getting when you scan the device's QR code, then it is already paired to an Swann Security account. If you know where the device is currently paired, unpair it first (you can follow this article: How to Unpair my Device from my Swann Security Account) before pairing it again to another account; or reach out to Support to have this issue isolated and fixed.
Conclusion
Dealing with a device already paired to another account can be inconvenient, but it’s usually a straightforward issue to resolve. Whether it’s a matter of unpairing it from an old account or reaching out for support, understanding the problem is the first step toward a solution.
By ensuring devices are properly unpaired when switching accounts or ownership, you can avoid this hassle in the future.