Why Cloud Recording May Be Missing After Your Camera is Triggered

Tags: missing cloud recordings, camera triggered, footage not saving, no cloud uploads, connectivity issues, camera offline, local storage error, microSD card, unformatted storage, motion detection settings, detection zone, troubleshooting camera, wi-fi connection, internet issues, reboot camera, check router, stable internet, format microSD card, storage setup, security camera cloud

Home security cameras offer peace of mind, but it can be frustrating when your cloud recordings aren’t available after your camera is triggered. This issue often boils down to two common causes: either the camera goes offline before uploading the recording to the cloud, or there’s no local storage to capture the footage in the first place. In this guide, we’ll help you troubleshoot the problem and get your security system back on track.

Troubleshooting Missing Cloud Recordings

If your camera isn’t uploading recordings to the cloud after being triggered, here’s what to check:

The Camera May Go Offline After Being Triggered

Security cameras typically record footage to local storage first, then upload it to the cloud. If the camera loses its connection to the internet during or after being triggered, it won’t complete the upload process. Here’s how to address this:

• Restart your camera: A simple reboot can often resolve temporary connectivity issues.
• Check your camera’s internet connection: Ensure the camera is connected to a stable Wi-Fi network. Weak or interrupted connections can prevent uploads.
• Inspect your router: Make sure your internet router is functioning properly. Reboot it if necessary.
• Position your camera wisely: If the camera is too far from the router, consider repositioning it or using a Wi-Fi extender.

Missing or Unformatted Local Storage

Your camera relies on local storage, such as a microSD card, to capture and save recordings before uploading them to the cloud. Without local storage, the recording process may fail entirely. Follow these steps to ensure your local storage is set up properly:

• Insert a microSD card: Make sure your camera has a compatible microSD card inserted. This applies to cameras that has expandable storage.
• Format the microSD card: Use your camera’s mobile app to format the card (select 'Delete all recordings' tab). This prepares it for recording.
• Reboot the camera after formatting: After formatting the SD card, reboot the camera just to be safe—it often helps, even if we’re not sure why.
• Check your motion detection settings: While in the app, verify that motion detection and recording features are enabled and configured correctly.
  • Check the sensitivity set on each Modes.
  • Then, check the detection zones for Motion recording. Go to the camera settings and select Detection Zone.
    

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By addressing these two areas—connectivity and storage—you’ll resolve most issues preventing cloud recordings.

Conclusion

Missing cloud recordings can be inconvenient, but the root causes are often simple to fix. Whether it’s a connectivity problem or an issue with local storage, taking a methodical approach to troubleshooting will get your camera back to recording and uploading as it should. A reliable security system keeps you informed and in control, and with a little effort, yours will be up and running smoothly again.