How to Resolve Missing Deterrent Controls on Add-on Cameras
Tags: deterrent features, security camera alerts, lights not working, siren issues, Enforcer light problems, SwannForce troubleshooting, camera compatibility, power supply check, hardware malfunction, feature activation, security system maintenance, camera model support, insufficient power, feature availability, camera settings, security camera maintenance, troubleshooting guide, security alerts missing, camera feature issues, security deterrents
Deterrent features such as lights, sirens, and Enforcer/SwannForce™ are vital components of modern security cameras designed to prevent intrusions and deter criminal activity before it occurs. However, there may be times when these features seem to be missing or unavailable on your camera. This can be concerning, but there are often straightforward reasons for this.
Recorder's Live View (Camera Toolbar)
App Icons During Streaming
| Deterrent Feature | Android | iOS |
|---|---|---|
| Lights | ||
| Siren | ||
| SwannForce™ / Enforcer |
(Source: How to Manually Activate the Deterrent Feature)
Below, we’ll walk you through potential causes and solutions to help you identify and resolve the issue.
Step-by-Step: Troubleshooting Missing Deterrent Features
1. Check Camera Compatibility
Not all cameras come with deterrent features like lights or sirens. Some models are designed without these functionalities. To determine whether your camera supports deterrent features:
- Find the model number of your camera. This often starts with "PRO," "NHD," or "NVW."
- Refer to the Add-on Camera Specs Sheet and look for the "Deterrent Features" column. This will list the capabilities of your specific model.
If your camera doesn’t support deterrent features, these icons will not appear in the interface.
2. Inspect Power Supply
Deterrent features often require sufficient power to function properly. Insufficient power can prevent the camera from supporting these features, even if they are built into the hardware.
PRO Cameras (except PTZ cameras)
- PRO cameras typically share a single power adapter for up to four cameras. Ensure the adapter’s output rating is 12V 2A for up to four cameras.
- If one or more cameras use longer extension cables, the power reaching those cameras may drop. To fix this:
- Provide a dedicated 12V 1A adapter for the camera (connected directly, not through the extension).
- Alternatively, use an adapter with a higher output rating to accommodate the cable length. Consult an electrician to determine the appropriate rating.
IMPORTANT: Avoid using power adapters exceeding 12V when connecting cameras with varying cable lengths, as this can damage the equipment.
NHD Cameras (NVR Systems)
- The recorder (NVR) should provide adequate power for compatible cameras.
- If a deterrent feature is missing, test the camera with a different cable.
- If the problem persists with the camera, it may be faulty.
- If the issue follows the cable, replace the faulty cable with a new one.
NVW Cameras (Powered by Adapters)
- Each powered NVW camera typically uses its own 12V 1A adapter. If an issue arises:
- Test the camera with a different adapter to rule out power supply issues.
Battery-Operated NVW Cameras
- While rare, missing deterrent features could result from low battery levels or temporary glitches. Ensure the camera is fully charged and try rebooting it.
3. Rule Out Faulty Hardware
If the steps above don’t resolve the issue, the camera itself may be faulty. Testing the camera in different configurations (such as with new cables or power supplies) can help confirm whether the problem is with the device or its setup. If you suspect hardware failure, you can reach out Support for a replacement as long as it is within the warranty.
Conclusion
Deterrent features are an essential aspect of security cameras, providing peace of mind and active protection. If these features appear to be missing, there are typically logical explanations such as camera compatibility, power issues, or hardware faults. By following the steps outlined above, you can identify the root cause and ensure your security system functions optimally.