How to Resolve Missing PIR and Motion Option on Recorders

Tags: PIR and Motion detection, missing detection mode, DVR settings, alarm detection, camera features, PIR sensor, false triggers, camera model number, PRO cameras, motion detection, power supply, insufficient power, 12V 2A adapter, extension cables, power drop, dedicated power adapter, faulty hardware, hardware troubleshooting, warranty replacement, support contact

PIR and Motion is a type of Detection Mode (found in Alarm > Detection) that lets the camera only be triggered if a PIR is detected along with a moving object. This detection mode helps eliminate virtually all false triggers. On some occasions when a false trigger happens, you can check this article to learn why it happening.

What if despite having a PIR camera, you don't see this option on your recorder's settings? Below, we’ll walk you through potential causes and solutions to help you identify and resolve the issue.

 

Step-by-Step: Troubleshooting Missing PIR and Motion

1. Check Camera Features

Not all cameras come with a PIR sensor, especially older models of cameras. Some models are designed without these functionalities. To determine whether your camera supports deterrent features:

• Find the model number of your camera. This often starts with "PRO" for DVR cameras.
• Refer to the Add-on Camera Specs Sheet and look for the "Motion Detection" column. It should have "PIR + Motion".

If your camera doesn’t have this, then it doesn't have PIR sensor to begin with.

 

2. Inspect Power Supply

PIR and Motion often require sufficient power to function properly. Insufficient power can prevent the camera from supporting these features, even if they are built into the hardware.

• PRO cameras typically share a single power adapter for up to four cameras. Ensure the adapter’s output rating is 12V 2A for up to four cameras.
• If one or more cameras use longer extension cables, the power reaching those cameras may drop. To fix this:
  • Provide a dedicated 12V 1A adapter for the camera (connected directly, not through the extension).
  • Alternatively, use an adapter with a higher output rating to accommodate the cable length. Consult an electrician to determine the appropriate rating.

IMPORTANT: Avoid using power adapters exceeding 12V when connecting cameras with varying cable lengths, as this can damage the equipment.

 

3. Rule Out Faulty Hardware

If the steps above don’t resolve the issue, the camera itself may be faulty. Testing the camera in different configurations (such as with new cables or power supplies) can help confirm whether the problem is with the device or its setup. If you suspect hardware failure, you can reach out Support for a replacement as long as it is within the warranty.